Oponeo sent me a pair of Continental tyres that were in very poor condition and clearly not new. I can’t recall exactly what the DOT codes was now but they were well over a year old, I think 2 or nearly 3 years old from memory.
No labels, had gone hard/dry, grey/brown and looked as though they’d been badly stored (can’t remember if they’d been previously mounted/removed come to think of it) but they looked like they’d been dragged out of a chalk pit.
I asked for them to be replaced (politely), they weren’t forthcoming. Customer service was non-existant, PayPal refunded me and then they were very keen emailing me to collect them etc. Funny that..
I wouldn’t use them again. I appreciate this may be a one-off but the customer service, poor communication and the way they just didn’t want to help spoke more about the company than the goods they actually delivered.
Have had no such trouble with Tyreleader, mytyres, Camskill or Blackcircles, neither seen tyres like that attempted to be passed off as new by any of the mainstream tyre dealers in the UK. I wouldn’t expect older than about 6 months personally, ideally less than a year old for expensive mainstream tyres being sold as brand new. Tyres age, fresher is better.
I reckon they bought old stock cheaply from warehouses in Europe and were selling them online and making returns impossible, but that is just my own thoughts.
Interesting to note that Oponeo will send you tyres up to 3 years old at time of delivery as per their terms and conditions. Be aware!
