Does approved used car mean a requirement is FSH and it is in line with manufacturer service schedule?

[ALFAitalia]

Agreed @Trickythemerc .......there is some FMSH junk out there....there are some superb condition DIY services (like my cars!) and specialist serviced cars out there too. Condition as it stands is more important to me than any MD stamped book. Any more often then not a FMBSH really wont affect the value that much either as long as its been looked after.....and it certainly wont affect it by anywhere near the amount the main dealers would have robbed you for all that servicing over the years!!!

 

[Bobby Dazzler]

I never realised that the 12m warranty that came with Mercedes Approved used vehicle was supplied through a third party.

K

It’s an insurance product which I believe is underwritten by an Allianz business.

 

[geoffus]

OMG I managed to find an image from the advert saying the service is overdue by so many days on the dashboard! But as I’ve never owned a merc (a little put off getting a merc now) so not sure if there can be inaccuracies from it.

However if it has missed for example the last year service then I’d assume even if they service it for me then last year having missed a service it would not be considered full?

What makes you think it could have missed last years service when the latest service is only a few days overdue ? Unless it said 370 days overdue.
How old is the car ? That would give us some idea how many services it should have and what was required.
As said previously it might be serviced regularly and be up to date, you are not sure yet.
As regards the deep scratches and window issues they are easy repairs for a large organisation to sort, the window would only take an hour to change.
I would go and have another look at it with a more positive approach, lots of forecourt motors have had paint, dent repairs, alloys machined and other minor repairs in under 3 years.

 

[AS162]

What makes you think it could have missed last years service when the latest service is only a few days overdue ? Unless it said 370 days overdue.
How old is the car ? That would give us some idea how many services it should have and what was required.
As said previously it might be serviced regularly and be up to date, you are not sure yet.
As regards the deep scratches and window issues they are easy repairs for a large organisation to sort, the window would only take an hour to change.
I would go and have another look at it with a more positive approach, lots of forecourt motors have had paint, dent repairs, alloys machined and other minor repairs in under 3 years.

It is a bit blurry but I think it says service overdue by 392(?) days (it seems like triple digits). Again I’m not sure if this might as other say maybe an independent garage forgot to reset it. It is a 70 plate and it has done just over 23k miles.

Yeah I should probably pop back in with a more positive approach but it is so hard to do that now that the relationship with the salesperson is not really great and he’s avoiding me ha. Also I don’t know but the trust is lost and for me to buy this car I’d just remember the nightmare of an experience this was.

 

[alabbasi]

approved used means whatever they decide it to mean. It's just marketing words.

 

[Bobby Dazzler]

It is a bit blurry but I think it says service overdue by 392(?) days (it seems like triple digits). Again I’m not sure if this might as other say maybe an independent garage forgot to reset it. It is a 70 plate and it has done just over 23k miles.

Yeah I should probably pop back in with a more positive approach but it is so hard to do that now that the relationship with the salesperson is not really great and he’s avoiding me ha. Also I don’t know but the trust is lost and for me to buy this car I’d just remember the nightmare of an experience this was.

Do you k ow why the salesperson might be avoiding you, or why the relationship might not be great?

Avoiding a customer before the sale is completed would be very unusual and so there must be a reason.

When did you pay the deposit? Could the sales person have been on holiday over the Easter break?

 

[AS162]

Do you k ow why the salesperson might be avoiding you, or why the relationship might not be great?

Avoiding a customer before the sale is completed would be very unusual and so there must be a reason.

When did you pay the deposit? Could the sales person have been on holiday over the Easter break?

I said I did not want to proceed and asked for my deposit a while back. I was stupid to believe a salesman word. He said it was refundable and there were quite a few pages of the T&Cs so he went over the T&Cs with me but of course glossed over parts of it. Talking about this now I’m stating the obvious and I shouldn’t have believed him but car buying experience and mechanical knowledge of cars I am very limited with no one to turn to ask.

 

[geoffus]

So did you cancel the deal before he had a chance to provide the history?
Maybe he suspects you were a bit hasty.

 

[AS162]

So did you cancel the deal before he had a chance to provide the history?
Maybe he suspects you were a bit hasty.

Yes and I know I’m an idiot and probably people think I deserve this. Even I feel like this.

 

[markjay]

Have a read here:

Red paint problem, Mercedes not accepting responsibility | Bodywork

Hi all, I am having a problem with my 2016 red sl400. The paint has started blistering. I bought the car last March from Mercedes Benz in Bolton. I bought all the extended warranty and paid for the service plan. I went to see them yesterday to confirm that they would sort the problem. They...

forums.mbclub.co.uk

It seems that MB dealers can sell Approved Used cars without FSH.

And yes, this can cause issues....

 

[AS162]

Have a read here:

Red paint problem, Mercedes not accepting responsibility | Bodywork

Hi all, I am having a problem with my 2016 red sl400. The paint has started blistering. I bought the car last March from Mercedes Benz in Bolton. I bought all the extended warranty and paid for the service plan. I went to see them yesterday to confirm that they would sort the problem. They...

forums.mbclub.co.uk

It seems that MB dealers can sell Approved Used cars without FSH.

And yes, this can cause issues....

Thanks for the link. I hate the vagueness of how it isn’t clearly defined what is considered approved used. I know other approved used FSH is considered. Similar to the other poster seems salesman like to verbally say it is FSH.

 

[Bobby Dazzler]

I said I did not want to proceed and asked for my deposit a while back. I was stupid to believe a salesman word. He said it was refundable and there were quite a few pages of the T&Cs so he went over the T&Cs with me but of course glossed over parts of it. Talking about this now I’m stating the obvious and I shouldn’t have believed him but car buying experience and mechanical knowledge of cars I am very limited with no one to turn to ask.

That would explain why he’s not provided the service history. So we can collectively share our thoughts to help you, in which date did you pay the deposit, and on which date did you request the refund as you did not wish to proceed?

 

[AS162]

That would explain why he’s not provided the service history. So we can collectively share our thoughts to help you, in which date did you pay the deposit, and on which date did you request the refund as you did not wish to proceed?

Two and a half weeks ago and it was two weeks after. He mentioned the fixes but he kept saying it is an old car so it won’t be up to brand new standard (which we get) but there were a lot of deep paint chips and damage. I know I shouldn’t have trusted him when he said he would get everything fixed and up to standard but from emails he changed his tune to we will do what we can and there is only so much we can do. He also didn’t respond to my emails when I asked questions.

 

[Fastcar155]

When I had a Mercedes my local dealer was always looking to purchase pre owned cars subject to certain criteria

Mercedes Benz full service history - Under 80000 miles - Under 8 years of age.

I don't know if they sell the cars as Mercedes approved.

 

[AS162]

Does anyone know another way I’d be able to request a service history for a MB car? I know there is the app but of course I don’t have access to it. The other is a dealership but given I do not own the car I doubt they will give it to me.

 

[markjay]

Does anyone know another way I’d be able to request a service history for a MB car? I know there is the app but of course I don’t have access to it. The other is a dealership but given I do not own the car I doubt they will give it to me.

Independent specialists have access to the DSB. You could try and approach a local sympathetic indie, perhaps offer them to compensate them for their time.

 

[AS162]

Independent specialists have access to the DSB. You could try and approach a local sympathetic indie, perhaps offer them to compensate them for their time.

Thank you I will give it a try although not placing too much hope because you’d likely need to be the owner. Also not sure on the data and privacy side of things. I just didn’t want to go to another dealership that might be friends with the one I’m with and alert them.

 

[AS162]

Is there an official definition for a full MB service history?

Managed to get the record yesterday after many calls and it is missing last year’s service

 

[JHS]

If it has been serviced to the manufacturers schedule then it is a full service history.
If any service has been missed it is not a full service history.
Simple really.
Just saying.

 

[AS162]

If it has been serviced to the manufacturers schedule then it is a full service history.
If any service has been missed it is not a full service history.
Simple really.
Just saying.

Sorry if I was stating the obvious but I was reading online and a lot of people say some dealers spin it up as having a record of the past service history and does not include being in line with the manufacturers schedule.