I've done full electrical diagnosis on Insignia heated seats a year ago. I'm assuming it's the same basic problems.
Using a code scanner should reveal some codes, but basically it's likely to be a broken wire in one of the seat mats. This might be able to be tested in the car if you can locate the plugs for each mat. The test is simply continuity for each mat, and my guess would be that you will find no continuity on one mat.
The worst case diagnosis situation is likely to be taking the seat out of the car to strip it down to test it. If you are doing this, the Labour of removing the seat becomes a consideration.
If I were DIYing this (I have the right tools, including hog ring pliers and hog rings) having first checked fault codes and if none the wiser, then I would order the back and base mats. Remove the seat. Partiality de-upholster so i can test heating mat continuity. Then fully de-upholster either the back or the base and fit the the correct mat. Reupholster. Take the unused mat back to Merc for a refund.
It's more involved than that, as you need to consider isolating electrics, protecting your interior whilst wrestling the seat and frame out, and removing the possibility of seat belt/air bag explosions.
If you are not DIYing, then I'd try a seat upholstery specialist rather than Merc, who will probably sub it out anyway. But it might save time to deliver the car to them with both heated seat mats so they can use the correct one. If they can't do any basic electrical testing, then that causes an issue. I did this DIY as a total novice, so it doesn't take the brain of Britain to do it.
Hi Guys, very new newbie here. I never in considered a Mb, but now the very proud owner of a E280 cdi Sport Estate 2006 face-lift. I am totally besotted and wonder why I have waited 40 odd years. Any way just hoping for a little help. I think I have, well hope I have the 3.0 Ltr bomb proof V6...
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My Passenger seat heater has stopped working. The backrest still works. Anyone know how to test /repair. Car is 2012 C350 cdi leather and memory pack.
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