MB are saying (correctly) that the car is not legally permitted to tow anything. That's not the same as it being physically incapable of doing so, and something must have been seriously wrong to get the symptoms you describe. What experience does your dad have with caravans and towing? I would suggest that the caravan was either overloaded (was the weight checked?) or balanced incorrectly (too little noseweight, or badly loaded with counterbalancing weight at both ends or weight high up). The other possibility is that the tyre pressures were wrong (you should generally use the highest plated figures on the car when towing, and caravan tyres normally run at much higher pressures than most people realise), or there was a problem with the stabilising hitch (had all the black coating been removed from the towball? Could there have been grease contamination on the friction pads?). Or any combination of the above.
Don't get me wrong - MB made a huge mistake in supplying the car with a towbar because this is illegal (even if you don't actually tow anything with it). But I'm sure there's nothing fundamental about the car that would cause the issue you described - other models in the range will be pretty much identical physically and will have been type-approved to tow.
Hi and thanks for your reply. My dad has been towing for over 40 years and this the first issue he has ever had like this. I spoke to my dad and his response is as follows:
The caravan was loaded as it should be, all paint was removed from tow ball before using it (not one spot of grease). I also check that when I am on site ie traffic film), pads inside hitch cleaned of any grease as well, every item was weighed which was put in caravan, nothing put in top lockers all items loaded low down, higher weight items over or as near as possible over wheel arch, nose weight checked 84 kilos
(did not have a nose weight for this car as it’s not in handbook) but it does say in book that not all vehicles might not be in book when it goes to print, so I went by the nose weights of the cars in the book. I have always been very fastidious about weights, tyre pressures, I check & recheck I have always checked & rechecked tyre pressures from various inflators. I have more confidence in my own inflator in conjunction with my own gauge(when tyres are cold). Regarding this car I have the weight of every item that was in the car as well, including mum & I. We went to a public weigh bridge when I arrived home with car & caravan completely empty, then when I got home I checked the total weights that we had when travelling. As I have maintained, when they talk about 85%, it’s not only that it’s the motorways with big lorries/ coaches etc, sometimes each side of you , joining motorway at the side of you, some pulling across the front of you. I adjust my speed & am ready for these other vehicles as they approach, have never had a problem with that in the past, this car just does not like it.
We have now come to an agreement with the MB dealer, who are buying my dads car back (for what he paid for it 5 months ago), they are paying him back the cost of the tow bar and fitting and have done him a deal on a newer E220D SE.
Whilst in a different MB dealership looking at their new car (but part of the same franchise), the salesman there was very informative. He simply looked at the spec of my dads current car and said that if the car has an 'ECO PACKAGE' included then it cannot tow and that is the reason for the entry in the manual. The ECO PACKAGE includes changes to the cars suspension which would in all likelihood cause the issues my dad experienced with the feeling of the caravan controlling the car. It would also appear that there was a 'mistake' when the car was manufactured as it should not have had a GVW on the VIN plate !
Anyway, whilst we have a resolution (at more expense to my parents) I can honestly say the experience with Mercedes Benz customer service has been nothing short of atrocious !