Euro driving lights

[Jon.P.R]

I agree, they are a business and therefore have to make a profit. I personally feel if its a small job which would take less than 10 mins, as a getsure of goodwill and hopefully repeat custom it should be free. This would make the customer happy with the service and continually return to the said dealership. The service I have received from my local MB dealer will ensure I will be driving to London when I next change my car.

 

[280gee]

Very TIC of course but..

How about this in response to "Can I help You?" in the sales area...

Certainly! I'm here with a view to spending let's say £35,000.00 or so on a new car. However time is money as we know, so I'll be charging you at a rate of £120 for each hour, or part thereof, that I spend in your premises.

Anyway, now that pretty much everything in society is chargeable should we really be surprised at £68.00 for 5 minute "moving a lever" type job?

 

[pos.k]

The entirely selective approach to customer service is not limited to minor jobs at MB dealers - it is everywhere and sadly a reflection on the world we live in. The provider of the service will make a quick decision on future opportunities to make money out of that customer, and charge / not charge accordingly.

If you asked them to move the lever - here are the keys - I am just signing the order for a new vehicle - surprise surprise - no charge!

If you buy the car elsewhere, get the car serviced elsewhere, and expect a freebie on the way to the boat....

 

[Jon.P.R]

My car is serviced there, new tyres from them, ally wheel repairs, and my wifes new c180 coupe all in the past year. That is why Im frustrated that such a simple job can not be done for free, rather than try and pull the wool over my eyes saying only a qualified MB technician should carry this work out.
London MB dealer said no problem, knowingly not have had any revenue from me apart from the intial sale over 15months ago.

 

[mr. shr]

Not siding with the dealers here (believe me, I hate them the most), but doesn't the user manual say that the customer should not remove rear cover on cars with xenons due to high voltages within?

I guess for this reason, dealers will not show you how to do it as you could risk killing yourself. (That and the fact that they want to fleece you for whatever they can).
WIS suggests that anyone with a pacemaker must not work on xenon lamps.

As for the short sightedness of dealers. I agree that if they gave this kind of adjustment for free, it would influence the customer to return for future work.
However, in my experience, when you go to a dealership they work on the assumption that you may never return to them in the future and therefore they charge you all they can whilst you're there.

Boy I hate $T£AL£R$hip$.

 

[Shude]

Perhaps the ~£60 fee is an attempt to cover the 1/10 chance that the headlamp breaks during lever movement and a new one needs to be bought!

 

[280gee]

My car is serviced there, new tyres from them, ally wheel repairs, and my wifes new c180 coupe all in the past year. That is why Im frustrated that such a simple job can not be done for free, rather than try and pull the wool over my eyes saying only a qualified MB technician should carry this work out.

Personally I think their attitude and behaviour stinks!

London MB dealer said no problem, knowingly not have had any revenue from me apart from the intial sale over 15months ago.

Are you inclined as a result to make another purchase from them?

 

[Jon.P.R]

Personally I think their attitude and behaviour stinks!

Are you inclined as a result to make another purchase from them?

No...as stated I will have my car serviced with them as near my place of work, but as for my future MB, I have no loyalty and will go afar to gain best deal and service.