No wish to hijack Op's thread here, but thought I might share of couple of my local MB screw ups over the years, primarily with my old E55 and a previous wife's SLK
in no particular order,
Going back a few years, they had a delivery collection service for cars wanting servicing, one day they collected wifes SLK, then redelivered it back in the afternoon, only to reverse out the drive in their car and ram my neighbours car, £1100 damage to rear end of her car. I would add they no longer offer a free collection and delivery service.
Another occasion, my 55 had a brand new engine fitted, but on its return whilst it ran OK, it kept throwing a code up for a good fortnight, took it back to them to trace the fault. They had it for 6 weeks, with me calling them every week, 'have you fixed it'...no. the last straw during one of these calls to them, was to hear the receptionist tell me it was a very nice car, he had taken my car home last night and enjoyed driving it.....! afraid my fuses went, had both the service and general manager in an office that afternoon, listening to my ranting, the car was fixed in the next two days. They even gave me £30 worth of fuel FOC, only for me to find out once the car was back with me, that during the 6 weeks they had the car it the had done 330 miles, ..Ugh..! prehaps the cleaner took it home!.
The creme de la creme;; They had collected the 55 for service and were due to deliver it back to me in the afternoon. I got back home from work at 6.30PM on this particular Friday, no car on drive, no problem, I will get it tomorrow I was thinking. Went in the back door, answer phone flashing, in amongst the messages, is East Sussex police department, with a message, 'can you explain why your car is parked in blah blah road, please call us" Blah blah road is exactly the same address as my own but in an adjacent town, we are always having crossed post etc, the MB delivery drivers have taken my 55 to the wrong address, parked it in their drive and put the keys in the letter box. Irony is, this party had been on holiday and only came back that afternoon to find the car in their drive, so it could of sat there for at least another 24hrs, before I got excited with MB. Up shot of it, was MB was still open, and sorted it out that evening. Albeit I was very greatfull it had not gone to another town nearby, theres people there that would have had some fun with the car.
Regards the post being crossed, when I first moved where we are, lots of building works went on, ordered 10 ton of building sand one day, this before 1 ton bags, you ordered, and it came and was tipped out the lorry on the drive or road, it never turned up, called the merchants, you have it, they stated, no I don't, turns out they they had tipped outside Blah Blah road...they had to go back and hand dig it back onto the lorry..LOL
During modifiying my 55, I had a Brabus 12 pot brake and 6 pot caliper system fitted, this required bespoke bracketry and brake discs to be made, which I had done, company did a great job, even lased etched a known logo of a performance company to them, they looked top notch. However I ask local MB to fit the calipers and disc's, the disc's end up being sent back over it turns out over 0.75mm on the disc diameter, but MB did'nt box up the discs, they sent them back in a sack, ruining the finish of the disc's, very much to the annoyance of the disc company. They never came back looking as pretty, but were fitted in the end.
We still use our local MB even after all this, primarily because of warranty and service contracts, and I quite like the service guys, but when I can I always take the car up to MB Medway for anything else, Mike is very fussy, and has great facilities up there..
will do. No red, no amber.
