Hi,
I have a large number of issues with my GLC, the car has gone into the garage several times, with none of the issues being corrected.
The Mercedes garage has just shugged their shoulders and done nothing.
I've escalated to Mercedes central customer services, had difficulty with them taking any ownership, just fobbing me off, when I asked to speak to a manager, I had to really push hard before I got anywhere.
The customer services manager just told me, that yes they are aware the product has limitations (issues) but why would they tell their customers about them... They were not concerned about anything and didn't careless that I had spent an awful large amount of money on a car, which has numerous problems...
I've now had 2 accidents in this car, once when the parking sensors failed to warn me of an object behind me, the 2nd when the front wheels lost grip at low speed.
- I've been driving for 30 years and have an immaculate record!
I'm astonished that such a prestiage car has so many issues!
Here is the list:
Media
-------
No Apple Carplay, though I was told by sales person the car would have.
Sometimes loses ability to change track, have to go to iPhone.
Sometimes pauses song and have to go to iPhone to restart.
Often switches to music held on iPhone and plays ABBA song.
Pauses on Bluetooth for unknown reason.
Autoplays when plug into Media Interface.
Playing song on media interface, change song on steering wheel gave me same song again, on centre console, it switched to next song. At some point it switches to ABBA song.
Sometime displays 1/4455, even when playing from Spotify or Apple Music.
Display of song name gets truncated.
Internet browsing extremely slow.
Changing between media sources, initial volume extremely high.
Video Playback doesn’t work.
No TV.
Gearbox
---------
Car often jolts when engaging and changing 1st & 2nd gears
Adaptive Cruise Control
--------------------------
Braking jerks the car when it comes to a full stop.
Sometime when accelerating from low speed it uses high revs to accelerate when it isn’t necessary.
In traffic when it brakes, it does so slowly then too hard, like it isn’t detecting the traffic is slowing down until last minute then brakes hard. Looks like the system is too slow to detect and to react.
The other day, approaching traffic that had stopped, at distance of 150-150 metres the car speeds up from 20 to 40mph, then at last minute, some 2 secs later it breaks hard because it suddenly sees the stopped traffic.
When I have used the brakes/accelerator to turn off/suspend it, I can find that the cruise control can switch back on when I am slowing down, causing the car to accelerate, this has caused dangerous situations.
It's accelerating and braking like it sports mode.
When setting speed on adaptive cruise control, speed set isn’t being displayed. On C class the speed set is displayed.
The adaptive cruise control accelerates going around bends which is dangerous.
Pre-Braking
-------------
The car keeps pre-braking when it shouldn’t be, creating dangerous situations, which I as driver have no control over.
On one occasion, the car when engaging emergency brake stalled the engine. The emergency brakes again came on when it shouldn’t have.
Sensors
---------
Blind spot sensors can't deal with normal traffic, continually going off.
The too close to the car in front warnings are delayed by 1.5 secs.
The defaults for assistance (pre-brake, blind spot, ECO start/stop etc) are ‘always on’ and doesn't stay ‘off’ when turned off and then engine switched off. On restarting car all settings forgotten.
Emergency brake alarm, blind spot alarm, parking sensors are continually going off whilst driving.
On one occasion, the reverse camera didn’t come on once when I was reversing.
Parking sensors spordically work, caused accident.
Navigator
The Navigator makes some bad/strange decisions for directions, it gets arrival timings very very wrong and doesn't display previous destinations correctly.
Tyres
M25 between J8 and J7, horrendous resonant noise when road is concrete, I thought car might fall apart!
Turning full lock on steering, noises coming from suspension.
Parking
While moving the car allowed me to engage ‘park’ when I accidently pressed the park button.
Stop/Start Function
On one occasion, break peddle became very stiff and I lost breaks when the engine switched off, car started rolling.
I have a large number of issues with my GLC, the car has gone into the garage several times, with none of the issues being corrected.
The Mercedes garage has just shugged their shoulders and done nothing.
I've escalated to Mercedes central customer services, had difficulty with them taking any ownership, just fobbing me off, when I asked to speak to a manager, I had to really push hard before I got anywhere.
The customer services manager just told me, that yes they are aware the product has limitations (issues) but why would they tell their customers about them... They were not concerned about anything and didn't careless that I had spent an awful large amount of money on a car, which has numerous problems...
I've now had 2 accidents in this car, once when the parking sensors failed to warn me of an object behind me, the 2nd when the front wheels lost grip at low speed.
- I've been driving for 30 years and have an immaculate record!
I'm astonished that such a prestiage car has so many issues!
Here is the list:
Media
-------
No Apple Carplay, though I was told by sales person the car would have.
Sometimes loses ability to change track, have to go to iPhone.
Sometimes pauses song and have to go to iPhone to restart.
Often switches to music held on iPhone and plays ABBA song.
Pauses on Bluetooth for unknown reason.
Autoplays when plug into Media Interface.
Playing song on media interface, change song on steering wheel gave me same song again, on centre console, it switched to next song. At some point it switches to ABBA song.
Sometime displays 1/4455, even when playing from Spotify or Apple Music.
Display of song name gets truncated.
Internet browsing extremely slow.
Changing between media sources, initial volume extremely high.
Video Playback doesn’t work.
No TV.
Gearbox
---------
Car often jolts when engaging and changing 1st & 2nd gears
Adaptive Cruise Control
--------------------------
Braking jerks the car when it comes to a full stop.
Sometime when accelerating from low speed it uses high revs to accelerate when it isn’t necessary.
In traffic when it brakes, it does so slowly then too hard, like it isn’t detecting the traffic is slowing down until last minute then brakes hard. Looks like the system is too slow to detect and to react.
The other day, approaching traffic that had stopped, at distance of 150-150 metres the car speeds up from 20 to 40mph, then at last minute, some 2 secs later it breaks hard because it suddenly sees the stopped traffic.
When I have used the brakes/accelerator to turn off/suspend it, I can find that the cruise control can switch back on when I am slowing down, causing the car to accelerate, this has caused dangerous situations.
It's accelerating and braking like it sports mode.
When setting speed on adaptive cruise control, speed set isn’t being displayed. On C class the speed set is displayed.
The adaptive cruise control accelerates going around bends which is dangerous.
Pre-Braking
-------------
The car keeps pre-braking when it shouldn’t be, creating dangerous situations, which I as driver have no control over.
On one occasion, the car when engaging emergency brake stalled the engine. The emergency brakes again came on when it shouldn’t have.
Sensors
---------
Blind spot sensors can't deal with normal traffic, continually going off.
The too close to the car in front warnings are delayed by 1.5 secs.
The defaults for assistance (pre-brake, blind spot, ECO start/stop etc) are ‘always on’ and doesn't stay ‘off’ when turned off and then engine switched off. On restarting car all settings forgotten.
Emergency brake alarm, blind spot alarm, parking sensors are continually going off whilst driving.
On one occasion, the reverse camera didn’t come on once when I was reversing.
Parking sensors spordically work, caused accident.
Navigator
The Navigator makes some bad/strange decisions for directions, it gets arrival timings very very wrong and doesn't display previous destinations correctly.
Tyres
M25 between J8 and J7, horrendous resonant noise when road is concrete, I thought car might fall apart!
Turning full lock on steering, noises coming from suspension.
Parking
While moving the car allowed me to engage ‘park’ when I accidently pressed the park button.
Stop/Start Function
On one occasion, break peddle became very stiff and I lost breaks when the engine switched off, car started rolling.
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