Dryce
Hardcore MB Enthusiast
- Joined
- May 17, 2006
- Messages
- 11,648
- Car
- GLE
NU call centres were awful - in India I think - one to avoid.
NU / Aviva are strange.
We went with them for our SLK and the quotation system appeared to screw up on details (it kept on changing the named driver [moi] to having a non-UK licence). So my wife phoned them to buy and they sorted things out and then when the documents arrived the price was the same but it had added options and increased the excesses.
So that caused a dispute and they took about 10 days to get back after reviewing the recorded call and sort things out.
My suspicion is that their IT isn't up to scratch.
If you buy from them scrutinise the policy documentation carefully.