Live Traffic Information Expired - S213 E Class

[Delboy0127]

My S213 is two years old this week. I've owned for one year.

Just had a Live Traffic Information Expired notice.

Is this an annual sub ? I 'thought' new cars came with a 3 years included.

I can't see anything on Mercedes.co.uk to say either way.

TIA

Hi
I own a 2017 S213 just received email regarding Mercedes connect renewal on the 28th April 2020. Very expensive for all 4 is that the only way, do Mercedes not offer a package price to renew all four? Total renewal price £466 requested

 

[DrNick]

All part of the transition to the Car-as-a-service. Just a platform for them to sell you stuff through. Charging per mile coming to a Mercedes near you soon. Of course, as its a Mercedes, expect to pay more per mile...

 

[Deleted member 126251]

I'll use Waze (Via Carplay) for the rare times I need to drive in traffic. However, I'll still have to fork our £158 to get the 5 (that I can use) /11 services that I'm paying for.

 

[PaulXC]

I'm still arguing with Customer Services ...

Last response from MB was ....

""I kindly inform that Live Traffic Information expired after 3 years of usage, since the first activation of this service. Unfortunately, there is nothing we, as a technical support can do. As I mentioned earlier, I requested our IT to clarify this, but it is not a technical issue or error. Therefor I kindly advise you to clarify this with your Mercedes- Benz Sales Partner.""

to which I replied...

""How can a vehicle which was registered as NEW on 06/02/2018 have an expired three year subscription?
Three years from the date of UK registration would be 06 Feb 2021.
Unless of course my car has a time travel option as part of the Driving Assistance Pack ? If so how do I activate this ? ""

We will see.....

 

[markjay]

the costs are unsustainable when free apps provide better information

The real answer to this is Apple CarPlay / Android Auto.

For older cars that do not support it, there will always be a dilemma whether to use free tech but live with a mobile phone stuck on the windscreen, or succumb and pay MB for maps and live traffic.

 

[easyonthegas]

Agree that MB kind of hide this renew information and don't mention it when they sell cars. Do they think everyone is on a lease for 3 years?
The information on your own car can be seen at your Mercedes me portal, and when I checked mine is was 3 years from new. This software leasing charges is not just from MB, have a look at the threads from Tesla who can actually change the cars software overnight - without telling the owner!
One point for all owners is to download the latest maps just before their 3 year software expiry date, although the maps do change about every 6 months

 

[PaulXC]

The real answer to this is Apple CarPlay / Android Auto.

I haven't bothered renewing the Live Traffic subscription as the car has CarPlay so I use Waze or Google Maps.