Mercedes Benz Dealer Stole my...

[blaser24nig]

Asper my title, they stole my navigation disc. I honestly cannot believe it. I had an accident last year that took a bit of time to get sorted for one reason or the other and when I got my car back last week and wanted to use my nav, hey presto, not working, checked for the disc, dvd drive empty. WTH is going on? I called the bodyshop guy up and he says let me speak to the manager and that was 9am this morning and I'm still waiting...

 

[Bobby Dazzler]

Might it have been to a third-party garage, via the main dealer? Might make it more 'grey' and therefore easier to say "It wasn't me"

 

[BlackC55]

......wallet

 

[blaser24nig]

It was taken to a main dealer to get fixed so they are to blame and I am definitely not paying for a new disc. I just cannot believe that they would do that though...

 

[davidjpowell]

Benefit of doubt? Maybe they took it out for safe keeping.

Does sounds dodgy though,

 

[martyz]

I think Olly means car user's manual wallet.

 

[blaser24nig]

I think Olly means car user's manual wallet.

Oh me see. The only problem with that theory is that there was none in the car...

 

[mirras]

Not even in the cubby hole behind the driver's seat?

 

[trapperjohn]

I think Olly means car user's manual wallet.

I don't think he does.

Missing disc. See if the dealer has an "in" check list. They may have a mini inventory thing covering things like locking wheel nuts and nav discs. If not they should have. As Bobby D says its probably been through a few "agents" before it got back to you.

 

[evdok]

call MB customer service so its on record, then drive through the showroom.

 

[bpsorrel]

I had a similar thing when my CLS went to MB Oxford. Got on the road and no sat nav. Checked the drive in the boot... no disc. Called them asking if they'd "misplaced" it (nice way to put it I thought) and yes, they'd taken it out (no-one knew why..) and put it oddly in the glovebox!

Problem solved, no-one upset. But very weird nonetheless!

 

[thebook]

......wallet

...Virginity

Oh, I see now, thought we were playing 'blankety blank' for a minute there. I should have read the rest of the OP post first

 

[npuk]

Sure you didnt take it out yourself for safe keeping and forgot?

 

[blaser24nig]

Not even in the cubby hole behind the driver's seat?

I meant that it wasn't in the car, its in my house...

 

[blaser24nig]

Sure you didnt take it out yourself for safe keeping and forgot?

Definitely not. Its always in the drive as I have a cd changer. I don't even know what it looks like as I have never taken it out...

 

[grober]

I had an accident last year that took a bit of time to get sorted for one reason or the other and when I got my car back last week How long was the car out of your possession exactly and where was it sitting in the meantime? Not pointing a finger just establishing a time line. Bear in mind also that if "third parties" are involved it may take the dealer some time to make enquiries and they may be waiting in turn for someone to phone them back.

 

[blaser24nig]

I had an accident last year that took a bit of time to get sorted for one reason or the other and when I got my car back last week How long was the car out of your possession exactly and where was it sitting in the meantime? Not pointing a finger just establishing a time line.

Thats ok. The dealer in question picked up my car the following day and it has been at the dealership since.

 

[grober]

What I meant was exactly how many days it was out of your possession i.e. the responsibility of the dealer. The reason I ask because if a car "sits around" for a longish period of time sadly it increasingly likely to fall under the purview of " If you are havin' the battery mate I'm havin' the tyres "

 

[blaser24nig]

Approximately 4.5 months.

 

[blaser24nig]

Just called them and I'm getting the "Its very unusuall they go missing, not sure what we are going to do".

Any idea guys...