Mercedes Benz Dealer Stole my...

[Pringles]

My car always seems to gain a few items at the garage like a can of WD40, a tool roll, some Concept polish (i did ask about it).

Definitely ask for a replacement. It might not be the bosses fault but it was on their watch and they should sort it out for you.

 

[prprandall51]

:bannana:I still have a beautiful 18" Snap-On screwdriver from Porsche Guildford. It gives me a great deal of pleasure every time I use it; not only is it the best-made screwdriver in my toolkit, but also I have the pleasure of knowing that there is a mechanic out there without it. Why?

It compensates in a small way for the fact that they had clearly been joy riding in the car whilst it was in for a replacement window lift switch.

 

[prprandall51]

I often leave a few £1 coins in my car when it goes in for a service. Never lost one.

That's amazing. Usually when I have had my car in for a service I find I am £400 or more down on the day.

 

[markjay]

A friend in the US had his new Audi serviced by his local Audi dealer - and the special edition Leatherman that I gave him as a gift and which he kept in the glove compartment went missing - so I guess that - as others said - it only takes one member of staff down the food chain for these things to happen.

Hope you get you SatNav disk back, or a replacement, I am pretty sure they'll have to cough up. Problem for them is that it is really 'part of the vehicle' rather than an 'item of value' so you should not be expected to remove it prior to service - or the same could be said for the spare wheel, the jack and toolkit, ashtrays, lighter, etc etc,

 

[A-AvantGarde]

...

I had an accident in my Audi Coupe and it went into Ian Skelley, Audi main dealer, in Liverpool for repairs. When it came back, the tape was missing from the player. Extremely annoyed, I complained to the bodyshop manager, who of course, denied all knowledge of it even being there and that nobody there would have taken it...

I lost (or rather some oik from there took) my Armani sunglasses when my VW Jetta went in to them for a service quite a few years back. Naturally they denied all knoweldge. They did leave the case and the cleaning cloth though.

From then on, I've never left anything valuable in my car when it goes in for a service - especially Sunglasses!

Like others I've also gained, found a neat ratchet still attached to the underside of my VW Vento (VW in Newbury)

 

[Dichtung]

A new `ring` to `Stealership`

 

[st13phil]

At least they didn't set the car on fire..

Dangerous presumption there, Charles. Lots can happen in 4.5 months

Returning to the OP's problem: If the dealer wants to play ball then you'll get another disk. If they don't then it will become an issue of you proving that the disk was present when you left the car with them - which is going to be pretty difficult.

 

[blaser24nig]

Morning all, I just spoke to them and they are going to check the print out of the report (electronic) and apparently it would list all the items that was in the car. Its a waiting game now...

 

[PXW]

Morning all, I just spoke to them and they are going to check the print out of the report (electronic) and apparently it would list all the items that was in the car. Its a waiting game now...

I'm voting for the printout to show no disc. It may take them an hour or two to produce the report however....(how do you a devil emoticon from a smart phone?)

 

[blaser24nig]

I'm voting for the printout to show no disc. It may take them an hour or two to produce the report however....(how do you a devil emoticon from a smart phone?)

Oh no, can that printout be edited?

 

[Bobby Dazzler]

Oh no, can that printout be edited?

Almost certainly.

If they replace the disc, will you use this dealer again?

If not, then maybe now is the time to drop the softly-softly approach, and mention MBUK, Trading Standards, your Ninja training.

 

[blaser24nig]

Almost certainly.

If they replace the disc, will you use this dealer again?

If not, then maybe now is the time to drop the softly-softly approach, and mention MBUK, Trading Standards, your Ninja training.

I am going to wait for that phone call by the end of today and then take it from there. This is terrible though. That disc has NEVER been taken out of my car. I don't even know what it looks like apart from it being round. It is just a big big JOKE...

PS: I would NEVER go to that dealer again...

WOULD NAME AND SHAME SOON...

 

[st4]

Have you involved the police? It is theft? Perhaps mentioning the police word might get this sorted out.

 

[st13phil]

Have you involved the police? It is theft? Perhaps mentioning the police word might get this sorted out.

I did think of that myself, but the first question Plod would ask of the OP is "Can you provide evidence that the disk was present in the vehicle when you left it with the dealer". The answer to that is likely to be "No", at which point it's nothing more than an unsubstantiated allegation.

 

[crockers]

Be careful naming and shaming. The dealer may sue you for libel. I think a court would work on he is innocent until proven guilty.

Theft, stolen. Strong words. Also could the forum get in trouble for "publishing" an allegation?

Hope it all gets sorted amicably.

 

[markjay]

The dealer's asking to check their records is not unreasonable, but as far as the customer is concerned it is an internal issue for the dealer, and simply means that the dealer requests some more time to look into the matter, which should reasonably be granted.

But this is should not be taken as an agreement that the dealer's internal records will somehow decide the outcome of this dispute. It should not be accepted as final 'judgement' as to whether the disc was in the drive or not - the customer is convinced it was, and that's all there is to it.

From the customer's point of view, if the dealer is asking for some more time to check their records, talk to the technicians, look for the disc, etc, this is absolutely fine (as long as it does not take too long, of course).

So it is reasonable to allow the dealer time to look into this properly, and potentially find the missing disc, or decide on providing a replacement, rather than insisting that a brand new disc is immediately supplied.

But the outcome of the dealer's internal enquiries should not make a difference to the customer's request which is simply to have back his disc (or a replacement), regardless of the dealers' 'findings'.

 

[st4]

The owner of the car left their car with a disc to drive the satellite navigation in the car. The car came back minus said disc. In that time the car was in the care of the dealer.

It is no longer their. Short of growing legs and running off there is no other explanation for the loss of the disc. It was therefore taken without the owners consent and is a criminal matter.

 

[blaser24nig]

Thanks to all your inputs. Here goes the conversation as it happened:

Me: Hi, have you printed out the electronic report yet?

De: Erm, not yet but I have sourced a replacement disc for you from our parts department. Will call you before we close to let you know about the report.

Me: Ok

De: Ring Ring: I have received the report but it was only a minor report done and does't show whether the disc was in or not so I would have to send you out a replacement disc.

Me: Ok.

Wow, a minor report? He is taking the mickey, such a bunch of liars. Instead of just admitting it was in there in the report and someone must have taken it, he comes up with "minor report". Stealers, when would they learn?

 

[Deleted member 37751]

They are going to give you a navigation disc, so it's end of story no?

 

[NW_Merc]

So you're getting a new disc? So what's the problem?