Mercedes Deeply dissapointing

[Deleted member 6183]

What is this shit?

 

[ACCobra]

Can I ask where u are located and which dealer you use for the repairs

Regards

The car wasn’t purchased at Norwich, but this is my local dealer and whome really have not been too helpful

 

[ACCobra]

What is this shit?

Hi good evening- thanks for having your positive input, or is having a different experience and point of view about a product not allowed on the forum as expressed in greeting ? However your opening line was exactly my thoughts when I checked my wheels and found them all to be cracked. I am glad you openly agree with me too thank you

 

[Jigglyjohnson]

Have u tried mb customer services?

 

[ACCobra]

Have u tried mb customer services?

Yes - 1-5 days for a response- not good enough as I have a car that now cannot be safely used until I replace at least one wheel with 6 cracks on it .

 

[MercedesDriver]

Normally you get a decent amount of sidewall even at 35 or 40 profile as the tyres are so wide. Some wheels do seem to suffer - BMW have a lot of issues with 18". Bonkers really - as others have said, roads are just as bad in many other countries so it can't be a UK specific thing.

If, like in @ACCobra case, the car does 30-50k miles pa the probability of hitting a pothole or a curb is much higher than driving it 10k miles pa. That’s why you wont see E-class cabs on 20” wheels but on 16-17” and sometimes with 18s.

 

[ToeKnee]

haha - yeah a hi quality American factory five supercharged 427 replica yeas. haha and no problems with cracked wheels ….. sadly not and original. but more powerful one that stops better.

Ah, the factory five, the cobra with the perky butt! Quite rare in the UK.

 

[markjay]

If, like in @ACCobra case, the car does 30-50k miles pa the probability of hitting a pothole or a curb is much higher than driving it 10k miles pa. That’s why you wont see E-class cabs on 20” wheels but on 16-17” and sometimes with 18s.

In addition the cabs will want cheap tyres....

 

[ACCobra]

If, like in @ACCobra case, the car does 30-50k miles pa the probability of hitting a pothole or a curb is much higher than driving it 10k miles pa. That’s why you wont see E-class cabs on 20” wheels but on 16-17” and sometimes with 18s.

The two can’t be compared - however if I now put 18s on MB and run it for the next year doing same roads and long journeys and no problems it proves the issue is with the combination of 20in wheels Run flat tyres and suspension set up, if it’s potholes and alloy wheel will mostly go misshapen, mine are still true. I don’t even have to negotiate speed bumps, like I said to now have 10 new cracks from 3000km road trip of two weeks on Motorways in Europe, this is poor quality. And unsafe And needs to be stopped.

 

[ACCobra]

Ah, the factory five, the cobra with the perky butt! Quite rare in the UK.

Yea indeed only two or three I am told, I imported mine from the US myself. Horses for courses ....

 

[ACCobra]

 

[ACCobra]

But anyhow anyone got a set of 18s I can use for the Merc ? - as MB will not be coming up any solutions in time enough ?

 

[MercedesDriver]

The two can’t be compared - however if I now put 18s on MB and run it for the next year doing same roads and long journeys and no problems it proves the issue is with the combination of 20in wheels Run flat tyres and suspension set up, if it’s potholes and alloy wheel will mostly go misshapen, mine are still true. I don’t even have to negotiate speed bumps, like I said to now have 10 new cracks from 3000km road trip of two weeks on Motorways in Europe, this is poor quality. And unsafe And needs to be stopped.

20” wheels are here for the “look” not for the ride quality.

 

[ACCobra]

20” wheels are here for the “look” not for the ride quality.

I understand, ride quality is not a problem either, - an E class is a high mileage motorway car, if the wheels whatever the size are not up to the job they become not fit for purpose. I didn’t buy it look nice on drive for me to take the bus everyday. And I am sure they can make wheels look nice and do job, most other manufacturers can these days.

 

[MercedesDriver]

I understand, ride quality is not a problem either, - an E class is a high mileage motorway car, if the wheels whatever the size are not up to the job they become not fit for purpose. I didn’t buy it look nice on drive for me to take the bus everyday. And I am sure they can make wheels look nice and do job, most other manufacturers can these days.

Which car manufacturer fits 20” wheels to look nice and do the mileage you are making? Please not SUV’s.

 

[Dickster]

I guess it depends on the roads where you live but there are plenty of cars on the road with 20s - indeed I’m sure my 55 has them. So I’m surprised at the comments about sticking to 18s.

with the amount of issues you’ve had with such a new car I would get legal advice and take it further.

lovely Cobra btw .....

 

[ACCobra]

I guess it depends on the roads where you live but there are plenty of cars on the road with 20s - indeed I’m sure my 55 has them. So I’m surprised at the comments about sticking to 18s.

with the amount of issues you’ve had with such a new car I would get legal advice and take it further.

lovely Cobra btw .....

At the end of the day for the time and effort and what will result - it’s not worth it - like I said best way forward is not do business with MB any more and make others aware of the their shortfalls and way they do business, if it stops one person having the same issues I have faced it’s not in vein. It is what It is, all companies have issue with products however they are measured on how they rectify and deal with those issue, MB decide to igonor the clear issue and make people fight, no need to fight, just don’t let them have any on my or my friends or family money going forwards. Their short term gain is a long long term loss.

 

[markjay]

Clearly, the OP had more than his fair share of trouble with his Merc, and consequently (and not surprisingly) is now put-off the marque, perhaps for good. I had a Toyota (22 years), Kia (5 years), and now a Suzuki, all of which were/are tough-as-nails with top-notch reliability. Sadly they all lack in the luxury-gadgets-sophistication department. I think that if you want a luxurious and sophisticated car that also has rock-solid reliability, the only option is a Lexus (Toyota, again). Otherwise, compromises will have to made.

 

[219]

hi all,

just over a year ago I became the owner of 8k mileage E350 Estate with 20 wheels AMG premium line. car looks great goes well and very smooth.

Turns out I had just purchased one of the worst cars I have ever owned. not just from reliability but also from service.

after just 4 months into owning the the car - the sun roof rubber on one side started to come away from the roof. flapped around when open. around this time the car was called back for, in the words of Mercedes "something not to serious", that the steering rack had to be replaced, reported the steering lock engage while driving, some would say that could be quite serious. Any how. booked in and later got a phone call that they need to keep the car to do the sunroof, however this was not possible. so in their words said they would put the roof back together and I could collect the car. however the cars roof had never been looked at, stripped down so nothing was required to be put together, how do I know this. not a single finger print on the dusty roof...…

then after a few more week the second seal went on the roof...… no follow up call from Mercedes to rebook, then one day during a torrential downpour both a post were soaking wet inside and water flowing into the cabin and all over seats, a phone call with Mercedes followed, and they have no record of the sunroof issue on my car...……. me thinks someone is telling porkies.....

it was then the first service due, to then have been told I have a small crack in the front right of the rim inside and that it was a probably pot hole...… no air was leaking, so I thought for now its ok.

after a few more weeks that tyre started to deflate- after a further look there was now two cracks, so after complaining to Mercedes and coming up to a brick wall as expected, I got the wheel welded rather than throwing 1100 quid away.

following a second service I was again told the front wheel was indeed cracked again and the two front tyres on the inside were onto the wire- yet the rest of the 3/4 of the tyres were at 5mm - shows there is too much camber on the wheels applying a lot of force on the inner part of the rim. this has all come about since the replacement steering. Mercedes still wont budge, saying tracking and camber are in spec. so went to a specialist alignment company who indeed has found the camber out mostly on one side the side where the wheel is cracking. with this paperwork i went back to Merc who said they will get back to me. this was just before the Corona outbreak. I had to get the wheel repaired for the third time as it again was leaking air. I had to drive to Germany the at the weekend there was no other option.

fast forward a month, now the garage has been open a month, no one has still contacted me. so I call in and request some call me about it. no phone call. so a return to the garage to request again to receive phone call . three days later it came, I was unable to take the call, the message was that of no knowledge of the issue, and promised to try phone again. 4 weeks later no phone call.

in the last 4 weeks I have covered 3000 miles all of it motorways across Europe, got the car home at the weekend. Monday morning come out to find I have two flat tyres, I inflate them take them to my local tyre garage, to be told I have a total of 10 crack across all my wheels. this is clearly not about the state of our roads, its about the combination of hard suspension, run flat tyres and flimsy material. the weakest link in this situation will always give in first. I have hit no potholes, been on poor roads. or any type of driving outside of normal conditions. Mercedes know about this issue as you can see on the forums, they continue to place these wheels on the vehicle and do no clearly make any statements to any customers even when asked out right.

on top of this - front bumper had to resprayed(under warranty) as the paint was peeling off due to poor bonding at the factory.

the auto boot opening system had to have parts replaced on 4 occasions until worked even though each time I got the car back I was told that it worked, until one day they gave me it back and asked them to show me it working after being in with them for the day, it did not work and had to be returned to them.

Ad blue system would not allow top up to register. again 4 times in, on the last and final time, on a Saturday, it was low, I topped it up, it did not register, so I went to garage as again I was about to head out to Europe the next day, and was told they could not help and that I would have to break down and then be supplied a free car while it gets fixed. 8 hours in total when I broke down to finally get on my way.

so now I have a 2 year old Eclass sitting on my driveway with two flat tyres due to cracks in the rim and one wheel with now 6 cracks in it that unsafe to use. to be then told by Mercedes service desk that it need 1 to 5 days to look into it. again I need to travel outside of UK this weekend.

worst car I have spent money on...…. will not be burnt twice, nor will anyone that I know who is considering this brand.... terrible terrible terrible

haha im not looking for sympathy, I just think with something like the wheels, Mercedes have to be held accountable for selling such sub standard and clearly not fit for purpose items, or declare their limitaions prior to any sale of them. you ask a sales guy if you upgrade to this type of wheel what issues will I have, he will look you in the eye and tell no issues at all..... no accountability.

20 wheels ? Wow - even Artics are usually just 16 wheelers ; most cars only need four plus a spare !

 

[ACCobra]

20 wheels ? Wow - even Artics are usually just 16 wheelers ; most cars only need four plus a spare !

Hahah fat fingers and small phone mixed with laziness to correct we all Adults and know the score