Has anyone used Mercland's mail order service?
When I recently ordered a part, I was told that the cost of the part would be £70 plus Vat plus delivery. In fact I was charged £70 plus delivery of £8 plus Vat of £13.65. While the delivery cost to me was £9.40, the actual cost of postage to Mercland was only £2.54.
What is a minor gripe (I was glad to get the part) is compounded by the fact that 2 emails from me querying delivery arrangements went unanswered.
When I recently ordered a part, I was told that the cost of the part would be £70 plus Vat plus delivery. In fact I was charged £70 plus delivery of £8 plus Vat of £13.65. While the delivery cost to me was £9.40, the actual cost of postage to Mercland was only £2.54.
What is a minor gripe (I was glad to get the part) is compounded by the fact that 2 emails from me querying delivery arrangements went unanswered.