Mobilo - punctures

[Alps]

Wondering is anyone can clear this one up

Mrs called me a few hours ago saying that she was stuck in a car park in the heat with the kids with a flat tyre.

I asked her to call mobilo, which she did and after a few mins on the phone they agreed to sent someone out, she got a call and the mobilo breakdown guy said he would be there in abt an hour, within an hour the guy was there, he said he`d have to check if we were still entitled to the work as the car was a 2004, phoned and came back saying no problem, and changed the tyre over, all good, no complaints on that side.

After reading the mobilo cover on the website it says that minor mishaps are not covered after year 3, are punctures a minor mishap or covered anyway by mobilo?

thanks in advance!

 

[npuk]

I was reading the Mobilo thread on the other forum and from what I gather a puncture is covered if you have Merceds-Benz Mobilo (cars registered April 2008 onwards).

You will have MobiloLife on a 2004 car. A member posted Mobilo told him MobiloLife doesnt cover punctures but the info on Mercedes site is confusing and doesnt clearly state what is included and not included for the different Mobilo cover.

http://www2.mercedes-benz.co.uk/con...ide_assistance/mobilo_life/010104-310308.html

 

[Alps]

my point exactly, i didnt think they would have done it but they did! like i said, im not complaining

 

[Rory]

In the Mobilo section for 1998 to 2003 cars, the Permier top-up cover lists:

"Minor Mishaps

* Punctures
* Light left on
* Filling up with wrong fuel
* Running out of fuel
* Locked in, lost or stolen keys
* Accident or vandalism"

The cover for your car says "This cover is available for a maximum of 3 years from the date of initial registration, with the 3rd year being a top up."

So, according to that, it shouldn't have been covered. In which case, it's probably better to keep quiet about it!

I'm relying on their cover for my car. When I bought the car I was told it covered everything for 30 years. If they make me pay, then I'll pay, but you can guess how unhappy about that I'll be!

 

[Diesel Benz]

In the Mobilo section for 1998 to 2003 cars, the Permier top-up cover lists:

"Minor Mishaps

* Punctures
* Light left on
* Filling up with wrong fuel
* Running out of fuel
* Locked in, lost or stolen keys
* Accident or vandalism"

I don't like the fact that they do cover those items on the list even for new cars. We have to pay that service for owners who do not care to fill up the car when needed.

Puncture in my opinion does not belong to the list (I mean my opinion, I guess the MB opinion is different because they seem to have it on the list). Puncture would not typically mean the driver neglecting the car. Perhaps MB used common sense for the car in question instead of reading their documents literally.

 

[Aoraki]

Wondering is anyone can clear this one up

Mrs called me a few hours ago saying that she was stuck in a car park in the heat with the kids with a flat tyre.

I asked her to call mobilo, which she did and after a few mins on the phone they agreed to sent someone out, she got a call and the mobilo breakdown guy said he would be there in abt an hour, within an hour the guy was there, he said he`d have to check if we were still entitled to the work as the car was a 2004, phoned and came back saying no problem, and changed the tyre over, all good, no complaints on that side.

After reading the mobilo cover on the website it says that minor mishaps are not covered after year 3, are punctures a minor mishap or covered anyway by mobilo?

thanks in advance!

I would have asked her to change it

 

[Bobby Dazzler]

Does it have an MB Warranty on it? Maybe it's inclusive?

 

[C240Sport97]

my sister's 55 reg C230 had a puncture. Mobilo wanted £150 to come out and take her to the nearest tyre shop as Mobilo didn't cover punctures.

 

[LTD]

Changing a flat tyre is akin to foreplay

 

[MOCAŠ]

I'm relying on their cover for my car. When I bought the car I was told it covered everything for 30 years. If they make me pay, then I'll pay, but you can guess how unhappy about that I'll be!

As I understand it, the 30-year MobiloLife cover is only for bodywork corrosion, and remains valid provided the car is maintained by a franchised dealership in line with the manufacturer's servicing schedule.

 

[219]

Hmmm , call me harsh if you like , but with the exceptions of disabled people such as wheelchair users , the very elderly and others with genuine medical conditions which preclude strenuous activity , ALL drivers should be able to change a wheel and doing so ( or some similar aptitude test ) should be part of the driving test .

The fact that so many so-called motorists call out breakdown services to carry out a routine task of which they ought to be more than capable only increases the operating costs of the organisation and pushes up the charges for other members as well as tying up agents whose time would be better used dealing with 'proper' breakdowns which a normal motorist could not be expected to diagnose/rectify at the roadside .

Indeed , such 'services' ought to be charged for to avoid penalising other members : while punctures may not be in any way the fault of the driver , an unwillingness to change a wheel IS a matter of choice in most cases ; other so-called 'minor mishaps' such as running out of fuel , misfuelling , leaving lights on etc are at best carelessness and more likely negligence/incompetence .

Why should others be expected to subsidise acts of laziness or stupidity ?

 

[killwilly]

I think it depends on the circumstances. If I had a puncture on an ordinary A or B road, I would have no problem changing the wheel, despite the fact that it is a space saver and needs inflating first. However, if my wife had an offside puncture on a motorway, I wouldn't expect her to do the same thing.

I always purchase a decent breakdown and recovery policy for that very reason. I think everyone owes their loved ones the same assurance.

 

[219]

I'd probably expect her to either limp along the hard shoulder to the exit , or get out and change the wheel anyway - 10 minutes outside the car is probably a lot less risky than up to an hour waiting on the hard shoulder .

 

[killwilly]

I'd probably expect to get out and change the wheel anyway .

Sadly, my wife is partially disabled and would be unable to change a wheel. That is why I said, "I think it depends on the circumstances".

 

[Rory]

Alloys often stick on the hub and have to be forced off - absolutely not what anyone wants to be doing if they don't know what they're not able to get the car to a safe place. Some not mechanically adept would probably mess up the locking bolt anyway.

Berakdown services are supposed to attend on motorways within 30 mins.

 

[Alps]

I would have asked her to change it

with 2 screaming kids in the car not a chance, anyway, i didnt want the alloys scratched up

 

[219]

Sadly, my wife is partially disabled and would be unable to change a wheel. That is why I said, "I think it depends on the circumstances".

Fair comment , but I did state at the beginning of my post that disabled/elderly and others who were physically unable to change a wheel should be excepted .

Simply being a member of the fairer/weaker sex should not preclude anyone from changing a wheel . When I was teaching my daughter to drive , I made her change a wheel on the driveway under my instruction , as well as showing her how to check fluid levels , tyre pressures , change bulbs/fuses and replace fanbelt - basically all the simple stuff that anyone should reasonably be able to do at the roadside .

 

[Rory]

... fanbelt...

Fanbelt! Is she driving a vintage car?

I reckon my girls could probably change a wheel too - on the drive, with me supervising. I really wouldn't fancy them doing it out on their own, perhaps in the dark etc.