Need some advice on a repair and complaint to Mercedes

[NJSS]

Ashley your profile is incomplete - does Mk mean Milton Keynes?

If we knew where you are from maybe we could suggest a good indy to give you another view of the problem.

Good luck

NJSS

 

[AshleyGR]

Ashley your profile is incomplete - does Mk mean Milton Keynes?

If we knew where you are from maybe we could suggest a good indy to give you another view of the problem.

Good luck

NJSS

Heya yes sorry it's Milton Keynes apologies

 

[AshleyGR]

I also have zero issues paying for maintenance and repairs on a car. I don't wanna seem like I'm sounding entitled or anything. If someone could fix it for a reasonable cost I'd be happy to pay so thanks so much for the support. But I do feel for the age and mileage of the vehicle this is an unreasonable quote. Also the fact they can knock off 50% so easy does tell me that they believe the same.

 

[Headhurts]

My personal opinion is I would take the 50% offer which seems to be fairly decent, you would also have the Mercedes warranty on parts should anything go wrong.

Of course you could keep pushing for details of what the problem is and seek out pricing from a specialist.

As others have said you could go down trading standards route but this could and most likely would be time consuming for you And Mercedes would likely drag this out.

The days are gone when dealerships are seeking your custom and looking for work, they can barely keep on top of what’s coming in now so although of course they could be wrong mostly their intentions are good.

I used to work as an apprentice mechanic many many years ago when a guy in the electrics shop would strip out a dynamo and carefully refurbish it and in those days the skills they had with solder and such like was a skill to behold, I’m not sure many specialists these days want to get too involved in repairs other than replacing the correct parts but I could be wrong.

Good luck I hope it works out well for you.

Robin

 

[AshleyGR]

Heya guys I finally got some more detailed analysis back and requested they write it in words I understand or could relay. Should this sort of issue be happening on a car of this age? It's seems like some major faults?

"We have carried out a cylinder compression test. The car failed on cylinder 1 and 3. Cylinder 2 and 4 was below specification also.

We have carried out a compression test and the results indicate the exhaust vales are leaking. We suspect the exhaust vales are not seating fully and allowing compression to be reduced.

The effective repair for this is to replace the cylinder head.

Results for the engine light indicate exhaust flap sticking. This will need to be replaced."

 

[AshleyGR]

My personal opinion is I would take the 50% offer which seems to be fairly decent, you would also have the Mercedes warranty on parts should anything go wrong.

Of course you could keep pushing for details of what the problem is and seek out pricing from a specialist.

As others have said you could go down trading standards route but this could and most likely would be time consuming for you And Mercedes would likely drag this out.

The days are gone when dealerships are seeking your custom and looking for work, they can barely keep on top of what’s coming in now so although of course they could be wrong mostly their intentions are good.

I used to work as an apprentice mechanic many many years ago when a guy in the electrics shop would strip out a dynamo and carefully refurbish it and in those days the skills they had with solder and such like was a skill to behold, I’m not sure many specialists these days want to get too involved in repairs other than replacing the correct parts but I could be wrong.

Good luck I hope it works out well for you.

Robin

I did take the 50% and decide to take it up with Mercedes but they just sent me the reasoning above

 

[autosportcustoms]

I'm sorry to hear about the unexpected and costly repair you're facing with your Mercedes A Class A 220. Car troubles can indeed be frustrating, especially when they occur on relatively young vehicles. Also Before proceeding with any repairs, ask Mercedes for a detailed breakdown of the issues and the proposed repair costs. Understanding the specific components that require replacement and the reasons behind the failure can help you assess the situation better.

 

[AshleyGR]

I'm sorry to hear about the unexpected and costly repair you're facing with your Mercedes A Class A 220. Car troubles can indeed be frustrating, especially when they occur on relatively young vehicles. Also Before proceeding with any repairs, ask Mercedes for a detailed breakdown of the issues and the proposed repair costs. Understanding the specific components that require replacement and the reasons behind the failure can help you assess the situation better.

So the saga continues and thank you for the response. Mercedes had my car for 2 and half months and within 1 week of having it back I've had another failure.

Thermostat has now failed and without any contribution we are approaching 10k worth of repairs.

I've now raised it with my finance company who are investigating the car and issues and even Mercedes Dealership said it's very weird to have so many failures.

Mercedes direct, no response still so holding out on finance company to offer some aid. I gotta sell it but not really sure how I can with a straight face.

Air Bags Fail
Camera Failure (which still isn't fixed)
Cylinder head replacement
Exhaust replacement
Thermostat replacement
Zero Faith in the car.

 

[Doodle]

I'm wondering how they've managed to point the finger at the exhaust valves without taking the head off and testing it in isolation? Unless it's so bad you can hear the air pissing out of the exhaust ports.

 

[markjay]

I'm wondering how they've managed to point the finger at the exhaust valves without taking the head off and testing it in isolation? Unless it's so bad you can hear the air pissing out of the exhaust ports.

Borescope?