aka$h
MB Enthusiast
We took a family trip to germany for the weekend, it was a 5 car convoy. All was going well with the exception of one slow driver, that was until we stopped to re-fuel. My dad put petrol into the E270 cdi, luckily I saw him put the pump back and saw that it was petrol. Knowing the problems this could cause we did not start the car and pushed it to a parking spot at the services which saved us thousands of pounds. I called mobilio life hoping they would come out and remove the fuel so I could continue my journey. The other cars carried on, I just planned to put a brick under my right foot and catch them up. However, EU laws prohibit removing fuel at the roadside, so the car had to be towed to a MB garage. With it being saturday they wouldnt look at the car
.
So we were forced to leave the car there and decided to take a train to meet the rest of the family in Koln. Mobilio were very helpful, and called me several times to check everything was ok.
Sunday on the return leg, I dropped my Mum and Dad back to belgium (where the car was left), the plan was to stay the night there and the car would be ready Monday. Again MB were very good at keeping me informed, the first call came at 7am, as soon as the dealership opened.
The dealership saw no reason why the car would not be ready by the afternoon. I called my dealer in London to see what MB would need to do to get the car going, I was told they would take the rear seat out and remove the fuel sensors, then drain the tank and flush it, replace the fuel filter, refit and hope for the best. Cost was 4-5hours labour at £120ph, plus filter and a tank of diesel.
Around 4pm I had a call from belgium stating they were very sorry but the car would not be ready today. Quite disappointed I thought Id try Mobilio and see if they could pull any strings, which paid off. Call back was within half an hour, and they said the car would be ready within the next hour or two. I sent the parents to the garage, so they could leave asap.
The dealership offered the usual tea, coffee, etc and even stayed an hour past closing time to get the job done. The best bit was the bill, just 301 Euros, for the labour, full tank of diesel, fuel treatment and fuel filter, of which the labour was only 149 euros.
All in all, Very happy with the support of Mobilio Life and the dealership, a letter will be in the post tomorrow just to say Thank you. Its been a very long time since the brand has impressed me, but I must admit things could not have gone smoother.
Bottom line, dont lose your Mobilio Cover.
There is a slight issue with what is covered and what isnt. I have a booked in the car that states 'mishap are covered for the first 4years' one of whcih is incorrect re-fueling. Apparently I was given the wrong booklet and this was stopped in 2002. The belgian dealer said it stopped in april 2004 so my car should have been covered. It was a mistake on our part for putting petrol in, but I will certainly be looking into the matter.

So we were forced to leave the car there and decided to take a train to meet the rest of the family in Koln. Mobilio were very helpful, and called me several times to check everything was ok.
Sunday on the return leg, I dropped my Mum and Dad back to belgium (where the car was left), the plan was to stay the night there and the car would be ready Monday. Again MB were very good at keeping me informed, the first call came at 7am, as soon as the dealership opened.
The dealership saw no reason why the car would not be ready by the afternoon. I called my dealer in London to see what MB would need to do to get the car going, I was told they would take the rear seat out and remove the fuel sensors, then drain the tank and flush it, replace the fuel filter, refit and hope for the best. Cost was 4-5hours labour at £120ph, plus filter and a tank of diesel.
Around 4pm I had a call from belgium stating they were very sorry but the car would not be ready today. Quite disappointed I thought Id try Mobilio and see if they could pull any strings, which paid off. Call back was within half an hour, and they said the car would be ready within the next hour or two. I sent the parents to the garage, so they could leave asap.
The dealership offered the usual tea, coffee, etc and even stayed an hour past closing time to get the job done. The best bit was the bill, just 301 Euros, for the labour, full tank of diesel, fuel treatment and fuel filter, of which the labour was only 149 euros.
All in all, Very happy with the support of Mobilio Life and the dealership, a letter will be in the post tomorrow just to say Thank you. Its been a very long time since the brand has impressed me, but I must admit things could not have gone smoother.
Bottom line, dont lose your Mobilio Cover.
There is a slight issue with what is covered and what isnt. I have a booked in the car that states 'mishap are covered for the first 4years' one of whcih is incorrect re-fueling. Apparently I was given the wrong booklet and this was stopped in 2002. The belgian dealer said it stopped in april 2004 so my car should have been covered. It was a mistake on our part for putting petrol in, but I will certainly be looking into the matter.
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