Remote boot opening problem

[cpcjones]

I have just bought a 2018 C350e estate - lovely car, I'm very pleased with it. However, the boot opening button on the keys and inside the driver's door don't do anything. I can only open the boot using the catch on the boot lid. The "close boot" button on the boot lid works fine. I reported this as a fault to the warranty company and they booked me into MB Brentford where the car has been for 3 days now.

I had a phone conversation with the mechanic this afternoon who said they had been unable to detect any wiring or electronic faults. He then suggested that perhaps it wasn't an installed option on my car. I was a bit surprised by this on 2 counts: 1) why then is there a button inside the driver's door? Usually buttons are replaced by blanks for options that are not fitted, and 2) how come they are not able to know for a fact that this might be an unfitted option? They are the experts after all, and I would have thought that they would have access to factory option information on every car that rolls off the production line.

Does anyone know if this function is an optional extra?

 

[Scooby_Doo]

Remote opening via keyfob was standard on all models and the boot door switch should work.

 

[Bobby Dazzler]

Sorry to hear this. You’re being fobbed off. Ask them to sort it out or take it to a different dealer. I can’t believe that they’re so incompetent so perhaps more likely stalling for time because they have higher margin work in the workshop.

 

[rom1]

Had same issue, boot springs replaced under warranty, issue solved. Mercedes Loughbrough. Had this on both W205 cabriolets.

 

[cpcjones]

Thanks all for your replies, confirmed what I thought and was ready for a bit of a battle when I went to pick it up this morning. Receptionist said that there was a note on the file that this was not a fitted feature on my car! I begged to differ and they went to get the supervisor. She came down 5 minutes later and said that it was working, I was so surprised. Sure enough, they must have fixed it during their investigation. I do wonder what they’re going to charge the warranty company though.

 

[JBD]

If your car has electric boot opening and closure, then the key and button in the door should work. It’s standard fit on UK spec cars

 

[Jase4122]

I have this exact issue with my w213 e class, if it is the gas struts, which ones, as there are 3, from memory. 2 either side and one that goes into the roof lining

 

[Jase4122]

I have this exact issue with my w213 e class, if it is the gas struts, which ones, as there are 3, from memory. 2 either side and one that goes into the roof lining

Changed the side gas struts still the same. Looks like I may have to replace the motor in the roof lining