To be fair to MB Brooklands, this is exactly what happened with me today, got asked my name, job sheet taken out, confirmed my number and email, handed over my keys, and off I went, approximately an hour later get a call from technician, confirms a visual check has been done, tells me disk/pads and tyre wear, and he tells me the report and video will be emailed shortly, and he will now continue with the service, 2 hours later get another call from technician to say the service has been completed, car will be parked at the front, and I should collect keys from reception in 10 minutes, and said service sheet and invoice (although i have service plan) will also be emailed shortly, so no need faffing about at reception.
So it was a very simple and straightforward, if MB Brooklands can do it, why not others, no need to over complicate thing, just for the sake of it.
Yes for a straightforward service, and with no other advisories, then what I experienced today, should be replicated at any other dealer, it’s when one has advisories, or intermittent faults, or other such like repairs, then a face to face conversation with a technician is more suitable, and this is where sometimes the dealer experience may not be positive, according to people who have experienced this. Whereby a good Indy, who one has built a good relationship with, and are on first name terms, like I am with Terry and W/Gates, can be very useful indeed.
