MOCAŠ
MB Enthusiast
..because it's a no claims bonus, not a no fault bonus. Some people are unlucky...insurance companies don't like that.
The NCD is just that - a discount for not having submitted a claim, ostensibly designed to reflect the fact that you've paid premiums without having received anything back over x number of years.
It's not directly related to risk, which is why you can opt to protect it.
However, if you make a claim, your premium can (and usually does) increase regardless of what happens to your NCB. So if your full premium before the claim was £800, and you had a protected 60% NCD, you'd have paid £480. If your insurer decides to increase your premium to £1000 following your claim (because they believe you now represent a higher risk), you would pay £600 - so your 60% NCD is intact but your premium has increased.
A while ago, someone explained on a similar thread that the discount is actually applied at a specific point in the premium calculation (not necessarily to the whole premium), but the above paragraph explains the principle involved.