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Spoke too soon

Flyer

MB Enthusiast
Joined
Oct 16, 2002
Messages
1,638
Location
Houston, Texas
Car
Ford Mustang GT
Looks like I spoke too soon regarding my recent rust repairs. Just spent the day washing and cleaning the car and found numerous problems:

1. The boot lid and roof were scratched quite badly, as if somebody had placed a heavy item on them and dragged it across. Fortunately, managed to polish the scratches out of the boot, and most of them off the roof.

2. Somebody has opened the driver's door against a wall and scratched the edge.

3. I told them about rust under the bonnet and on the leading edge. They've painted the leading edge, but made a mess of it, and neglected to paint the other areas under the bonnet. Here's a couple of photos of what they have painted:
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NSR wheel arch:
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And here's a couple that, for some bizarre reason, they didn't deal with (despite it being blindingly obvious they needed doing):
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Unfortunately, I've now found more rust developing :(
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This is the NS (passenger) door. I thought that a stone had hit this and rust was forming. I touched it up and noticed that when I opened the door, this part was touching a plastic panel inside the door jam and had been doing for ages:
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I noticed these sometime ago (there are three lumps), but thought they were just a defect. Not so sure now :( They are on the driver's side door sill:
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All in all, a depressing day (within context). Looks bad, but they are minor things that should not happen. Disappointed with the repairers (don't say it Flash :D ), and means more complaining and more time to sort out. I had thought (hoped?) that during QC these problems would have been noted and dealt with, but clearly I'm wrong.

Sigh. Deal with this next week. :rolleyes:

Andrew
 
Doom ! :(

Hope you get it sorted mate , Go and have a few beers and forget about it for now !!

Shame the repair shop were cowboys, now they are going to have to do everything twice ....

Good luck

H
 
Andrew, gutted for you mate, I know these things can play on your mind and spoil a great drive but as per Howard, go have a couple of Beers and try and forget it for the weekend mate.
 
Gutted for you Andy - hope you get it sorted though :(
 
Depressing or what!!.
 
Hi andrew,
The standard of repair by bodyshops is getting beyond a joke. Were the repairs carried out by Mercedes-Benz, or did you actually pay for them? Sorry for asking, but I am not aware of the circumstances.

If Mercedes-Benz have employed an agent to carry out the repair then could you and Grav888 possibly prepare a dossier on this disgraceful episode. Blowing a spot of paint over a piece of rust can be carried out by a monkey. You have a prestigous car and deserve a prestigous service.

If the repair was carried out through Mercedes-Benz let them do the shouting, worrying and screaming. Jeeze what a lash-up.

3am and still 'yabbering' :o

Take care,
John
 
Andrew, your pics are exactly how my car looks and I've had it back for less than 48hrs :crazy:
 
glojo said:
Hi andrew,
The standard of repair by bodyshops is getting beyond a joke. Were the repairs carried out by Mercedes-Benz, or did you actually pay for them? Sorry for asking, but I am not aware of the circumstances.

Firstly the standard of those repairs is beyond a joke.....its looks as if the paint has reacted with the old paint, judging by those pin ***** bubbles.

Take it back and kick up a fuss.

I know this won't help Flyer, but by way of a recommendation, if anybody around the Reading area needs a good bodyshop, may I recommend Wigmore Auto's on 0118 9417886....they do all of the Mercedes for the local Reading dealer and their workmanship is excellent......infact you never see anything but Mercedes down at their premises. I recently had a rear wing on a W124 sprayed as the lacquer coat was starting to blister and they sprayed it perfectly and blended it in with the rear door, so there is no difference in colour, despite the fact that the car is 15 years old. I've also had other Mercs attended to by them and the end results are always first class.

Cheers
 
Cheers for all that :) Not good is it? The standard of repairs is one thing, but to have that much rust on a 6 year old MB is appalling. What's worse though, is that my car is really looked after, cleaned regularly, treated to Zymol wax, parked away from other wallies in the car park, etc. I shudder to think what it would look like in the hands of someone for whom it is just a car :eek:

glojo said:
Were the repairs carried out by Mercedes-Benz, or did you actually pay for them?
They were carried out by an approved MB bodyshop, Road Range Chester, as a bodywork warranty claim. I didn't pay anything. The claim went through without any problems, the rust was seen, my service schedule checked and the car was booked in. I even raved on here about the service!!

OK, plan of action. Do I:

a. Let the bodyshop manager know that the repairs have failed to meet expectations ( ;) ) and email JUST him the photos.

b. As above, but also send a copy (maybe even post) to the dealership manager, group MD and head of MB customer services.

Option b could annoy the manager ... but could also get better results.

:confused:
 
Flyer said:
Option b could annoy the manager ... but could also get better results. :confused:

Hi Flyer :D :D (sorry about that, high flier)
I would not use either.......

I would have a chat with the most senior person that you have dealt with and very politely ask their advice on what to do? ;)

Something along the lines of..... If this was your car how would you feel if it had been repaired like this?

What would you do about it and how do you suggest I get a better repair?

Listen to the reply, then set your couse accordingly. This way you are not going behind anyone's back, you are very politely letting them know the repair is unacceptable.

If this fails to get a reaction, then make sure you know the name of the person you spoke to and write a letter to Mercedes-Benz UK, enclose photographs and the name of the manager you spoke to.

MBUK will then generate there own paper trail.

I hope the easy route works out, but do not be put off.

Good luck,
John

I have always advocated replacement parts where necessary and again your case very sadly highlights my point, but no doubt all those that consider me a 'party man' will still be wearing their blinkers ;)
 
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...that's....

...really shoddy workmanship, totally unexceptable really, even if it was paid for.

What you do about it is up to you, but I tell you, I was in the auto refinishing business for quite a few years, (Glasurit, Sikkens, Spies-Hecker, ICI-AutoColour, 3M, etc), and this sort of work is even worse than novice rate.

Mercedes approved Body Shops have to meet stringent standards to have the pleasure of that 3-Pointed Star on their building (well they used to), so they might be interested in seeing what work is being carried out in their name, they used to be extremely fussy about that, the concerned Body Shop could loose the franchise!

There was no, or little, prep done on the affected areas, too much paint applied in some areas, and that bubbling is not a good sign! that could be a number of things, contamination, etc.

All I would say is that it is totally unexceptable work.

Cheers, Bill.
 
Got to agree with John.

Face to face is always best I think - especially when you know you are in the right.
 
Go down there and kick some ass...

R&C down Slough (who I initally thought were good) are a load of cr*p too and are supposed to be a MB "approved" bodyshop and carryout all bodywork for the setaler Greenoaks. They refurbished one of the alloys quiet recently on my dad's car and the finish was sh*t. They claim to do refurbisihing but all they did was do a poor respray without properly stripping using acid on same day service. They broke the beading on the tyre and did not even remove the trye from the alloy wheel (deflated it and used masking tape) and just did a very poor respray finish and water/saline used to initally spray/clean the alloy with prior to the so called "refrub" got into the tyre. Wheel/alloy ws returned with loads of saline/fluid inside the tyre and when driven over 30mph the entire rear of the suspension was violently shaking/juddering. R&C denied any wrong doing (Earle - Diretcor who i used to have ties with down there talks load of sh*t). Took car down to high performance tyre centre and when they took the tyre off all the shit/cr*p could quite clearly be seen inside the tryre wall. My Dad has now replaced the alloy wheel with a brand new OEM MB one.



R&C M*t*rs are cowboys and not evry good ata ll - keep away from them. I use dto think of them as being good.
 
Flash said:
Go down there and kick some ass..

:D :D Hi Flash,
A very wise old man once said, "Softly, softly, catchee monkey"

Making loud noises merely sets the baseline to start a battle. Quite clearly this work is not acceptable, but to be rude, or belittle the bosses is not going to win any wars. They will simply treat you in a similar manner and you are certainly not going to be treated with respect. (You might think they will and to your face they might be civil, but...... don't accept a cup of coffee :o )

What would you do if someone started to talk down at you, even if you were in the wrong? ;) (See my first post ;) )

PLEASE accept I am NOT defending these folks, far from it. I would never accept that appalling shoddy half hearted attempt and that repair would be done right.

Deep breaths..... In........... Out ;)

Regards,
John
 
Tried the diplomatic approach - they claimed it had nothing to do with them.

Took car down to Pirelli authorised dealer/high peformance tyre centre who called R&C up to tell them their findings. Bodyshop denied everything. I went down was calm and am taking issue up with DC now. They are lucky that I did NOT "kick any ass" had the Mrs not been with me...

P.S. Hlaf the bodyshop had to come upstairs when I was having "words" with their boss...
 
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Andrew, have you looked underneath your car for rust ? How much rust is there on the rear subframe ? this is often a good guide to how much salt the car has been exposed to.
If it's bad I would sell the car on after repair as there is sure to be more body rust in hidden areas waiting to break out.

adam
 
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John, Marc, thanks for your, as ever, good advice ...

... but I'm not going to take it :p

I've written an email and attached the photos to it and have addressed it to the bodyshop manager, who I have already spoken to on the 'phone. I don't want to go into too much detail at this stage, but let's say that after our conversation, I am sorely tempted to CC it to the dealer principal and somebody (who might care! anyone know of such a person?) at MB. I'll leave it until Monday before sending it and give it some thought over the weekend.

MangoMan, cheers for that. Good to have confirmation from someone in the know.

Adam, I haven't checked underneath. In my email, I advise the manager that I haven't done so, but I expect them to. I've had the car since new, so I know how it has been treated ... very well! Sprayed underneath during the winter to get rid of salt. Unless it was exposed before I got it, it hasn't had an "abnormal" level of salt exposure. Can't sell it - MB will just have to keep repairing it ;)
 
Flyer said:
I've written an email and attached the photos to it and have addressed it to the bodyshop manager, who I have already spoken to on the 'phone.

Hi Flyer,
Thanks very much for the update, good luck and fingers crossed this issue gets resolved in a satisfactory manner.

Regards,
John
 
Hi Flyer, (pun not intended)

you're more than welcome, anytime.

Cheers, and good luck, Bill.
 

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