Dear sir/madam
Sorry but as you can probably imagine I am beginning to lose patience with this. We have had this lap-top for over two weeks and still do not have all the package. We cannot even find exactly what we were supposed to get so when we get questions like - "What are you missing?" - other than the obvious, how would we know?
In summary, we have:
Base lap top unit
Battery pack
Power cable that goes from the socket in the wall to a transformer but no transformer.
We do not have, any supporting documentation or disks,or a means to connect the power cable to the lap-top itself. In short we do not have a working laptop. Despite emails to yourselves, your people seem not to comprehend the frustration in dealing with this via email when nothing appears to move forward. I ask for someone to call me and nothing happens, it makes dealing with this very very difficult.
I find this whole experience tedious and very dissatisfying and would appreciate an informed urgent response that offers an immediate and acceptable solution to this situation.
Many thanks
Pam Gair