Well he sort of sort it - I got a letter saying I have the 'first year subscription' free for a year from today. I rang them up and of course they didn't give me much in terms of what it is .. It only says company is Tracker and tracker itself is S7 Assest Location Systems. But on their website none of the product fit the description ... so random ..
What seems disappointing is that the insurance doesn't look to be cheaper with tracker.
When I picked up my car, the sales guy produced some paperwork with regards to a tracker from the same company, he said all their high value management cars had to have trackers fitted.
Brilliant I though, saves me getting on fitted, as my insurance company said they wanted one fitted, and if the car was stolen without a tracker I would not be covered.
Anyway, I was put in touch with Tracker via Mercedes as they setup the years subscription.
Tracker then tell me that "something's not right" with the tracker and it needed investigated, they had movement alerts (probably because the car was on a ferry with me coming back to Northern Ireland.
This was on 01/05/19
I contacted them several more times within 7 - 10 days, even Mercedes tried to contact them.
Eventually they said they would organise for an engineer to visit to fix whatever was wrong.
I'm was still waiting for that engineer on 1/5/20 when they contacted me multiple times about renewal.
I got several letters, emails and two phone calls.
I explained to the first caller the problems, he looked at the notes and said it was all very strange that no one had been in contact.
I got another call after that asking would I be willing to allow the car to be inspected, which I declined.
They are up there with the customer service I've seen, absolutely woeful.
I had a tracker fitted from another company, a local chap came and fitted it.
Really nice fella, I explained about the Tracker network problem.
He said he used to deal with them, and stopped as they were nothing but hassle, he also advised not letting them anywhere near the car.
The tracker I have now seems pretty good, I can look where the car was at any point in time it would seem, and what speed it was travelling at.
For example, I was able to see that Mercedes took it for a 2.1 mile drive before its last service was performed - speed limits were not exceeded either.
So I now have two trackers, one which is good, and one which doesn't something, but doesn't work properly, nor is it actively monitored.
The fella that fitted the new one said to jsut leave the other one alone, as the battery drain would be minimal
