Marque
Active Member
I live in NW London and I'm trying to find a good MB dealer for future servicing and warranty work. Out of the ten closest service dealers, nine are branches of Mercedes-Benz Retail Group UK Limited, which I assume is controlled by Mercedes-Benz UK. From all that I have heard and experienced, these dealers seem to be rather expensive and indifferent to private owners such as myself.
The other type is the franchise dealers. The nearest ones to me are Slough (9th) and Beaconsfield (11th). From my very limited experience, these dealers seem to be generally cheaper and more interested in private owner customers. Perhaps they are better at customer service because they rely less on rich owners who don't mind what they pay, or lease / contract hire companies.
The problem is that all MB dealers are tarred with the same brush whenever someone has a bad experience at one. It would be interesting to know if other members of this forum agree with the theory that individual franchise dealers are generally better than dealers that are part of a big group.
The other type is the franchise dealers. The nearest ones to me are Slough (9th) and Beaconsfield (11th). From my very limited experience, these dealers seem to be generally cheaper and more interested in private owner customers. Perhaps they are better at customer service because they rely less on rich owners who don't mind what they pay, or lease / contract hire companies.
The problem is that all MB dealers are tarred with the same brush whenever someone has a bad experience at one. It would be interesting to know if other members of this forum agree with the theory that individual franchise dealers are generally better than dealers that are part of a big group.