W208 convertible boot will not open

[Individual one]

Hi all, I'm having problems with opening the boot lid on my wifes w208 convertible.
The problem is the electric boot opener "thing" as dropped out and now the boot will not open, would anyone know the proper name for this, and can anyone tell me how to get the boot open so i can replace it, thanks Dave.

 

[Ted]

Doesn't that just help the boot 'pop'? Cant you just pull the boot lid at the same time you press the button?
Just a thought.

 

[Individual one]

That's what I thought, I've tried pressing the fob button and pulling the boot up, tried the button in the cab, also tried the key all with no joy.
Cheers Dave