Collected my car today after 9.5 week wait for parts. Driving home I washed the windscreen to try and remove several white lines in my field of view. Wipers had no effect. As car has been parked for a long time I thought it was hardens on dirt so continued home. At home I washed the screen with a clean microfibre cloth. Muck removed but many deep scratches on the drivers side and acros the screen bottom. Many so deep that you could feel them with a finger nail. My Mercedes Me geotracker alerted me to the car being moved into the dealers workshop just after 06:00 today. We had frost and snow. I suspect someone has used a scraper to remove the frozen on ice.
Phoned dealer and explained the situation to get the reply that they will get back to me which they did sometime later. Their options are: they get a third party in to polish the screen or I claim on insurance and they pay my excess
There over 10 long deep scratches across drivers field of view so not happy with polishing even if it did work as it would change the optical qualities. The second option would entail me making a claim. It is only 11 months since I had the current screen replaced and I am concerned about it influencing my renewal quote as I will be renewing my police next month. My additional concern is that is it legal for me to make the claim when I am certain about who caused the damage and who should take liability for the damage.
help and guidance please.
Phoned dealer and explained the situation to get the reply that they will get back to me which they did sometime later. Their options are: they get a third party in to polish the screen or I claim on insurance and they pay my excess
There over 10 long deep scratches across drivers field of view so not happy with polishing even if it did work as it would change the optical qualities. The second option would entail me making a claim. It is only 11 months since I had the current screen replaced and I am concerned about it influencing my renewal quote as I will be renewing my police next month. My additional concern is that is it legal for me to make the claim when I am certain about who caused the damage and who should take liability for the damage.
help and guidance please.