hahaha well just got news just now and they r claming that they couldn't find the key that i posted threw the letter box??? so they couldn't work on the car am really hacked off now with this whole thing and i said look am just wanting to change the car and the guy turned round and said thats what i wanted from the start my reply ****** ****** ****** thats because the car is ***** and we dont want a car that is f**ked and ur customer service is below very very avarage and ur luck i dont cancel all ties and go else where i will be going for the car tonight after my work and seeing them face to face i maybe get a night in the cells if they aint helpful and give me the choice of another car!!!!!!!!!!!!
nick mercedes
MB Enthusiast
Shouting and swearing at them might not get you anywhere...
Dieselman
Banned
- Joined
- Jul 13, 2003
- Messages
- 34,199
- Car
- Peugeot 403 Convertible
Nope...!!!
I'm not being funny here, but it's always A class owners get upset about car repairs and coutesy cars.
At the local emporium they were using some Smart cars as loaners at one time and A class drivers rant about getting a Smart not being good enough as they own a Mercedes, whereas S class drivers just get in and say..'see you later'...
I personally don't care as long as it moves.
no well i have tried the calm polite manner and thats done me no good so am going for the grumpy upset and destressed way bcause this is really getting me down now and its alot of cash to loose out on! i thought that the customer is always right?? in my line of work if i had done what they have done i think i would be joining the line at the post office Q picking up my dole money!!!!!!
nick mercedes
MB Enthusiast
What exactly is wrong with the car?
tappets, exhaust , gears clunk when putting in to gear , gearbox, when u get up to 70mph the whole car shakes but not the steering wheel! there is a grinding noise coming from within the engine which sound like metal to metal and this is only what i can see and hear so far!!!
chriswt
MB Enthusiast
- Joined
- Aug 12, 2005
- Messages
- 1,017
- Location
- Hertfordshire
- Car
- W203 C320cdi Sport, S-Max 2.0T Titanium Sport, 1974 Triumph Stag (needing restoration)
I know its difficult for some people top remain cool in these situations but from what you are telling us you are in a very strong position so there is no point at all getting wound up. It's only when people are losing the argument that the volume goes up.
I've had a problem with my local Saab dealer (sold the car last year) over a faulty tyre. When I was trying to get things resolved with them I became even more calmly and quietly spoken the more I increased the level of seriousness of my argument…it worked.
No one listens to someone shouting at them but if you are EXTREMELY firm but polite then people often do take notice.
If you’re getting no joy from the person you’re dealing with then simply ask to speak to someone else. If you still don’t get any joy then go to Mercedes.
In these cases its persistency rather than volume that gets things sorted.
I've had a problem with my local Saab dealer (sold the car last year) over a faulty tyre. When I was trying to get things resolved with them I became even more calmly and quietly spoken the more I increased the level of seriousness of my argument…it worked.
No one listens to someone shouting at them but if you are EXTREMELY firm but polite then people often do take notice.
If you’re getting no joy from the person you’re dealing with then simply ask to speak to someone else. If you still don’t get any joy then go to Mercedes.
In these cases its persistency rather than volume that gets things sorted.
glojo
Hardcore MB Enthusiast
I have just been playing a game where you have to match the pictures, I then thought of this.
A matched pair
John the ****
chriswt
MB Enthusiast
- Joined
- Aug 12, 2005
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- 1,017
- Location
- Hertfordshire
- Car
- W203 C320cdi Sport, S-Max 2.0T Titanium Sport, 1974 Triumph Stag (needing restoration)
To be honest they did'nt really have a choice no matter how you dealt with them. You were always in the right.
I take it that you'll be in charge of test driving this one!!!!
Or maybe less grumpy and angry and they would have passed your cheque straight back (which was your right as the car was clearly not fit for purpose)
And then you could have bought a car at your leisure and anywhere you want. You think they're going to cut you a good deal after shouting at them?
And then you could have bought a car at your leisure and anywhere you want. You think they're going to cut you a good deal after shouting at them?
Dieselman
Banned
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- Jul 13, 2003
- Messages
- 34,199
- Car
- Peugeot 403 Convertible
st4
Banned
They might just to "get rid of him". I can see why folk get agitated, but there is a cooling off period and it can be invoked with no quibble. The dealer knew this and did that. Its no real victory over them, I'd probably want my money back and maybe buy from another dealership with better quality controls.
IanA2
MB Enthusiast
Funnily enough John I was thinking along similar lines although I had the great Donza in mind....hm, sounds like a circus act
glojo
Hardcore MB Enthusiast
Funnily enough John I was thinking along similar lines although I had the great Donza in mind....hm, sounds like a circus act
Three of a kind always beats a pair! regards
John
- Joined
- Jan 21, 2005
- Messages
- 28,591
- Location
- Mittel England
- Car
- Smart ForFour AMG Black Series Night Edition Premium Plus 125 Powered by Brabus
I've recently been in negotiation with Pirelli about some tyres which had a manufacturing fault, and which was only recognised at 12,000 miles or so.
A technician from their lab called me today, and he actually said that because I'd been so pleasant and patient through, then they'd refund me 100% rather than reduce it due to wear during the period the tyres were used.
He said almost everyone he deals with shouts, screams, and makes bold claims about suing Pirelli unless they get exactly what they want, and so a more relaxed approach is a relief to them. They're only human afterall, and so they're more inclined to go the extra mile if you're pleasant with them.
A big thumbs up to Pirelli - just waiting to see how long it takes the tyre fitting centre to actually send me a cheque now!!
A technician from their lab called me today, and he actually said that because I'd been so pleasant and patient through, then they'd refund me 100% rather than reduce it due to wear during the period the tyres were used.
He said almost everyone he deals with shouts, screams, and makes bold claims about suing Pirelli unless they get exactly what they want, and so a more relaxed approach is a relief to them. They're only human afterall, and so they're more inclined to go the extra mile if you're pleasant with them.
A big thumbs up to Pirelli - just waiting to see how long it takes the tyre fitting centre to actually send me a cheque now!!
