customers right

[Piff]

Funnily enough John I was thinking along similar lines although I had the great Donza in mind....hm, sounds like a circus act

I've followed all 3 threads and kept my fingers off the keyboard for fear of causing offence

 

[RedDog]

Calm and assertive.........as the Dog Whisperer says!

 

[chriswt]

I've recently been in negotiation with Pirelli about some tyres which had a manufacturing fault, and which was only recognised at 12,000 miles or so.

A technician from their lab called me today, and he actually said that because I'd been so pleasant and patient through, then they'd refund me 100% rather than reduce it due to wear during the period the tyres were used.

He said almost everyone he deals with shouts, screams, and makes bold claims about suing Pirelli unless they get exactly what they want, and so a more relaxed approach is a relief to them. They're only human afterall, and so they're more inclined to go the extra mile if you're pleasant with them.

A big thumbs up to Pirelli - just waiting to see how long it takes the tyre fitting centre to actually send me a cheque now!!

Now that's scary. The problem I mentioned earlier in the post was about a Pirelli tyre fitted to my 9-3ss Aero. The entire inside wall was prematurely worn and it blew a couple of weeks after its MOT whilst my partner was driving it. I took up the complaint with Ballards of Finchley (Who serviced MOT'd it) and after being fobbed off by the MD with comment's like "you'll be surprised how well a Saab with a blown tyre handles"!!! I remained cool and got a full refund on a new tyre.

Pirelli, however lost my tyre which was supposed to be examined so the dealer had to cough up the refund rather than Pirelli.

 

[Bobby Dazzler]

Pirelli, however lost my tyre which was supposed to be examined so the dealer had to cough up the refund rather than Pirelli.

I suspect it will have been DHL (Pirelli's logistics partner) who lost the tyre - they've lost several on behalf of Pirelli!!

Whilst the refund will be from the dealer to you, it's highly likely they will have received a credit from Pirelli.

If this is the case, then Pirelli refund the agreed percentage of the cost price, and the dealer must meet the same percentage of their mark-up, in order that you receive that percentage of the retail price paid. In your case 100%

 

[Dieselman]

I suspect it will have been DHL (Pirelli's logistics partner) who lost the tyre - they've lost several on behalf of Pirelli!!

They also seem particularly good at losing laptops....

 

[neilrr]

my partner bought a A170 on friday by monday there was problems with it took it back to the garage they r fixing the problem but couldn't give her a car to replace her own till the car was fix surley there must be some right if the car doesn't get fixed and back to us to day that she should recieve a car till the problem is put right! there excuss was that all the courtesy car were in use!

Without punctuation it's too much trouble to try to decipher / interpret this.

It's not a text message you're sending, it's a forum!

 

[wrblue]

oh is it! i thought i was on my mobile telephone. i am very sorry my punctuation was not up to your standards as i was very very annoyed. thanks for pointing this out to me many many thanks Neilrr.

 

[crockers]

Oh is it? I thought I was on my mobile telephone. I am very sorry my punctuation was not up to your standards, as I was very very annoyed. Thanks for pointing this out to me; many many thanks Neilrr.

Sorry, I couldn't resist.

 

[IanA2]

neilrr has a point, txt spk is txt spk n we 8nt txtng

Personally I hate the txt stuff, born of necessity as some will know from the days of Morse, not from mobile phones!!!