franey
Active Member
I bought some windows for the house in 2002 with a ten year 'insurance backed guarantee'
Since then it has been found that the windows no longer perform to their original requirements eg, not closing and sealing properly, the UPVC has distorted etc etc.
I now find that the company went 'bust' in 2004/5 and have been told that I should have been issued with a certificate of insurance for the guarantee.
Sadly I was never supplied with one, not being familiar with the correct procedure.
Do I have any redress with the company or its former directors / owners?
Since then it has been found that the windows no longer perform to their original requirements eg, not closing and sealing properly, the UPVC has distorted etc etc.
I now find that the company went 'bust' in 2004/5 and have been told that I should have been issued with a certificate of insurance for the guarantee.
Sadly I was never supplied with one, not being familiar with the correct procedure.
Do I have any redress with the company or its former directors / owners?