E Class Rust

[Mambo]

Adam

Thanks for your input all comments/assistance welcome.

The only reference to Mobilo I can find with my car is in the MB pack which has the owners manual, service booklet etc. It has a small booklet titled Mobilo - The MB mobility package. Is this what I am looking for or if not where do I get a copy of the document that refers to the MobiloLife - my car was registered Jan 99.

Ta

Bill

Thats the one....

 

[Bill G]

Thats the one....

I have looked through this leaflet carefully and it only appears to be a description of a policy to keep you mobile in event of a breakdown - and it states it is valid only from 4 years after supply of vehicle. There is no reference anywhere here of the body works warranty I therefore suspect there must be another booklet somewhere.

Bill

 

[Mambo]

I have looked through this leaflet carefully and it only appears to be a description of a policy to keep you mobile in event of a breakdown - and it states it is valid only from 4 years after supply of vehicle. There is no reference anywhere here of the body works warranty I therefore suspect there must be another booklet somewhere.

Bill

I'll dig mine out tonight and try and find a scanner @ work tomorrow....

 

[A-AvantGarde]

I'll dig mine out tonight and try and find a scanner @ work tomorrow....

Let me know if you find the document. A mate of mine has acquired his Dad's 97 P E280 they've had since new. It's just started to suffer from the usual rust on the front wings and he'd love to get it back to it's former glory...

 

[GRAV888]

Let me know if you find the document. A mate of mine has acquired his Dad's 97 P E280 they've had since new. It's just started to suffer from the usual rust on the front wings and he'd love to get it back to it's former glory...

This won't be covered under Mobilo unfortunately

 

[big x]

Bill, if you can wait till friday I'll scan it for you.It is the first leaflet from the launch of Mobilolife in Nov 98.This is part of what is says;

Quote: "We guarantee that a car delivered on or after 24/10/98 will not rust through from the inside out for 30 years....If corrosion occurs on the bodywork or underbody it will be repaired by a Mercedes-Benz authorised workshop,free of charge,for labour and materials.However,subsequent claims cannot be accepted.
Mobilo-life will keep you mobile during the time required for the repair-just as in the event of warranty or goodwill repairs.

Conditions.. from the fifth year of registration a regular service has been carried out by the Mercedes-Benz organisation according to the manufacturer's recommendations in a Mercedes workshop.The car should have been serviced not more than 2 years previously at the time of the claim.

exclusions..stone chipping, faults which the purchaser was aware of and did not have them rectified without delay by an Mercedes authorised paint and body shop."

adam

 

[Bill G]

Conditions.. from the fifth year of registration a regular service has been carried out by the Mercedes-Benz organisation according to the manufacturer's recommendations in a Mercedes workshop.The car should have been serviced not more than 2 years previously at the time of the claim.

Adam

Thanks for this as this would seem to cover me = Car serviced Mar/03 fault reported Fes/05.

I will look forward to seeing a copy of the booklet on Friday.

Many Thanks

Bill

 

[glojo]

Hi Bill,
Hopefully I will be corrected if I'm wrong, but ever since the inception of mobiliolife or more recently mobilio the common over riding factor is the car must have a complete Mercedes-Benz service history and the vehicle has to be serviced within a two year period.

The wording is forever changing, but from what you are saying, the vehicle just fits into the criteria regarding the complaint. Service March 03, complaint February 05.

Providing your complaints have been registered and they are on the dates you have stated then surely Mercedes-Benz are obliged to repair the areas that were pointed out to them. Your problem clearly will be on defining what was pointed out in February 05 because the warranty expired a short time later and any new marks\bubbles will perhaps not be covered.

I can see this getting highly complicated and wise heads will be needed to sort it out. Your car was in my opinion covered for the claim in February and I fully understand the reasons behind the fight for justice, but I can also see the reasons why Mercedes-Benz are getting very particular over these claims. Hopefully I do not have any shares in Daimler Chrysler as I can see this problem getting worse by the year. I fear that if you start to threaten them with solicitors, they will merely forward your correspondance onto their legal department and then it will get expensive. What a pity you are not in either the AA or RAC.

Good luck with your claim though,
John

 

[kenwaic]

hi bill the first dealer i tried that fell about laughing was the one at dobbies lane but the second more accomadating one is john r weir in falkirk tel...01324 666100 try it you might get lucky....if they do approve the work,your car gets sent to perth to get the work done, but make sure they deliver it on the back of a loader cause they sometimes drive it up to save on the money.if they are not too busy i think they will do it as i saw the sheet on how much they get for each panel they repair when i was in the managers office..and another thing they didnt ask or looked at my service history cause if they did they will find it hasnt got any as it was and will be serviced at an independants

 

[Mambo]

I'll dig mine out tonight and try and find a scanner @ work tomorrow....

Houston, we have a problem. As with most of the things that I need to find this week I have left my car docs in Manchester. D'Oh

Anyone else got one that they can scan and post up?

 

[mark.t]

rust

It's not the dealer who authorizes the work its DCUK the dealer only has to get the body shop to take pictures and submit each claim, its getting the dealer to do it, so using a different one is a good idea but don't forget the dealer who knocked you back when you have your repairs done a letter should be sent to DCUK after outlining the lack of service from that dealer, ....they submitted all 7 claims separately that's why it took so long,each one go's through something called ESKU which looks at service history ,mileage ,and condition of vehicle....then its full repair, part repair(with part costs) or no repair(with full costs )

vbest of luck regards Mark

 

[glojo]

...they submitted all 7 claims separately that's why it took so long,each one go's through something called ESKU which looks at service history ,mileage ,and condition of vehicle....then its full repair, part repair(with part costs) or no repair(with full costs )

Hi Mark,
I wonder if the dealer gets paid for each claim they initiate? Seven seperate claims is asking for problems.

I have very little sympathy for anyone that opts out of the mobilio scheme and then cries when Mercedes-Benz refuse their claim. This observation certainly does not apply to Bill who had the vehicle serviced in March 03 and claimed in February 05.

The mobilio warranty is more than a simple bodywork protection scheme, nowhere will it say you can cherry pick one part of this scheme and opt out of any other. By going to an independant garage the owner has made an active choice to opt out of mobilio and also perhaps effect the second-hand value of the vehicle!! (duck behind parapet).

I am not in the position to travel abroad but I understand that the free 30 year European breakdown cover is not offered by any other car manufacturer. The price of this when subtracted from the servicing costs, plus bodywork protection, plus car collection,plus courtesy car, plus car valetting certainly keeps me tied to the main dealership network. I consider it good value, especially as we do not have the excellent 'independants' that others claim to have. I fully understand Peter's remarks about his awful experiences with his pride and joy.

(I am still waiting for my active headlight question to be answered from a top independant)

I am not criticising anyone for choosing the independant route. I respect their decision, but PLEASE do not come here shouting foul!

Crikey I'm getting wound up.

 

[Bill G]

John

Note your comments and in hindsight I would agree and would stick with the Dealership servicing in future (my new neighbour has a family garage and thats why I started sending the car there). I was not aware of the details of the Mobilo Cover and how it could possibly be affected by going independent as I thought that it would all be covered by The EU directive which allowed servicing outside dealerships etc.

The statement I have from MB is that even though I was within the 2 year period since a dealersip service - the fact that I have gone outside the dealership network for oil changes, brakes, filters etc. I have invalidated the Mobilo Cover.

I am totally puzzled by this logic but seem to be getting nowhere as I cannot lay my hands on a copy of the document.

Thanks for your input.

Regards

Bill

 

[mark.t]

Hi Mark,
I wonder if the dealer gets paid for each claim they initiate? Seven seperate claims is asking for problems.

I have very little sympathy for anyone that opts out of the mobilio scheme and then cries when Mercedes-Benz refuse their claim. This observation certainly does not apply to Bill who had the vehicle serviced in March 03 and claimed in February 05.

The mobilio warranty is more than a simple bodywork protection scheme, nowhere will it say you can cherry pick one part of this scheme and opt out of any other. By going to an independant garage the owner has made an active choice to opt out of mobilio and also perhaps effect the second-hand value of the vehicle!! (duck behind parapet).

I am not in the position to travel abroad but I understand that the free 30 year European breakdown cover is not offered by any other car manufacturer. The price of this when subtracted from the servicing costs, plus bodywork protection, plus car collection,plus courtesy car, plus car valetting certainly keeps me tied to the main dealership network. I consider it good value, especially as we do not have the excellent 'independants' that others claim to have. I fully understand Peter's remarks about his awful experiences with his pride and joy.

(I am still waiting for my active headlight question to be answered from a top independant)

I am not criticising anyone for choosing the independant route. I respect their decision, but PLEASE do not come here shouting foul!

Crikey I'm getting wound up.

John

For the record my car has FMBSH but is not under Mobil as it was registered march 1998 so missed out by 5 months, MB gave me the thumbs up on repairs, as you say, you do your bit ..service with them etc and they will or should do theirs.. ...I do understand your point about people wanting the cake and penny, but cars of this class should not rust within 2 or 3 years of manufacture, we the customer have to deal with it , no matter what happens if your car is serviced by anyone else other than Mercedes you loose out on the other benefits of mobile life, I just feel the rust element is something that should be treated separately from the rest of the mobile package and customers deserve theirs cars put right, But Mercedes should not insist on a full service history for rust repairs and I think its silly on there part to pursue this. A service by Mercedes will not stop rust which was inherited at time of manufacture

regards Mark

 

[glojo]

The statement I have from MB is that even though I was within the 2 year period since a dealersip service - the fact that I have gone outside the dealership network for oil changes, brakes, filters etc. I have invalidated the Mobilo Cover.

Hi Bill,
Please do not think my remarks were in anyway aimed at you. When I bought our car I was amazed that it could go for the first 20,000 miles without an oil change. Are they saying if I wanted to change my oil every 5000 miles, but still get the car serviced by a main dealer that would invalidate the Mobilio Warranty??

I believe Grav was in a very similar situation to yours and perhaps with Grav's permission a polite pointer in that direction might reinforce your case.

Hi Mark,
I totally understand your remarks about a modern car not corroding, but the fact is this model has got major problems. As has been pointed out already, one year 2000 Bentley has been seen with dreadful corrosion problems and the owner does not even have anything like Mobilio to fall back on.

You are indeed lucky to get your own vehicle repaired and this highlights the fact that some vehicles are being repaired merely as a good will gesture. (This kind offer might well come back to haunt Mercedes-Benz)

Mobilio is just one of many reasons that helped me in my decision to buy the particular brand that I now have.

I hope my little rant did not sound to heartless, but we are all making decisions and these decisions tend to have ramifications. Those folks that think the requirements stipulated by Mercedes-Benz are to draconian and servicing fees are too high have the option to opt out.

Totally agree that the rust will develop no matter where the car is serviced, but that has no relevance. To claim under Mobilio you must still be a member of it!

As I previously stated I believe the steel was mistreated at the time of manufacture (the article referred to 'stretched' steel)

Good luck Bill

John

 

[uumode]

MoblioLife brochure? scanning?
- doesn't anyone use websites anymore? ;-)

http://www2.mercedes-benz.co.uk/con...t_kept_secret/mobilo_life_explained.0002.html

I think the 2 years since last service should cover it ;-)

 

[Mr E]

.......except that the wording has subtlely changed over the years, especially post block-exemption when mechanical warrenty and Mobilo were distinctly seperated.

The wording on the website reflects the current position, and not necessarily that of some members whose cars are late 90's / eary 00's.

 

[uumode]

.......except that the wording has subtlely changed over the years, especially post block-exemption when mechanical warrenty and Mobilo were distinctly seperated.

The wording on the website reflects the current position, and not necessarily that of some members whose cars are late 90's / eary 00's.

True.

I have always found the MobiloLife terms (although very plain English) are very vague and non descript. For once I don't think it has enough small print and tends to try to summarise/distill all the cover into a few sentences which leaves me anyway, unsure as to the 'exact' limits of cover.

 

[Bill G]

I have had a look at the web link posted above by uumode (thanks) - and the wonder if I am faulted by the *note at the bottom of the exceptions tab, namely " Following initial 2 year period please note that MobiloLife is valid until the next service is due for a maximum of 30 years. (Servicing after second year has to be carried out by an authorised MB Repairer)".

I have checked again and while my car was serviced by MB in March 03 - and afterwards by an independent at 10 k intervals - by Feb 03 when I reported the bodywork problems to MB it had covered 23 k since its last MB service. Does this give them an out?

I have written to MB asking them for a copy of the agreement that would pertain to my car on delivery in Jan 99 to see if there is any difference in the wording as suggested.

Thanks

Bill

"Nils illigitimus carborundum"

 

[dougal74]

I have had a look at the web link posted above by uumode (thanks) - and the wonder if I am faulted by the *note at the bottom of the exceptions tab, namely " Following initial 2 year period please note that MobiloLife is valid until the next service is due for a maximum of 30 years. (Servicing after second year has to be carried out by an authorised MB Repairer)".

I have checked again and while my car was serviced by MB in March 03 - and afterwards by an independent at 10 k intervals - by Feb 03 when I reported the bodywork problems to MB it had covered 23 k since its last MB service. Does this give them an out?

I have written to MB asking them for a copy of the agreement that would pertain to my car on delivery in Jan 99 to see if there is any difference in the wording as suggested.

Thanks

Bill

"Nils illigitimus carborundum"

(Privileged and confidential)
In a strict legal sense - probably, if they could prove that you had exceeded the scheduled maintainence interval either on mileage or time, or indeed had no intention of returning to the MB Dealership network for maintainence (before the rust brought you back) then they could build a case to refuse your claim. On their part, given the precedents of the other people on this group who have had their claims paid in full, with similar "irregularities" of servicing, it would be foolhardy on their part to take things that far, given the very real risk that they would lose and have to pay costs on top of the work. Not even referencing the further damage that it would do to their press and PR machine.
It is this kind of thing that pushed me to the dark side, the Lexshi don't seem to go wrong and the dealers fall over themselves to look after you.
Good luck with your claim.