cksperformance
Banned
- Joined
- Dec 3, 2009
- Messages
- 1
Feedback to comments made concerning CKSPerformanceLtd
Dear MBClub UK forum members,
I am Chet Sharma, the Director of the above named company.
I have read some of the posts that concern our Company on this forum, and whilst I can appreciate some of the comments made by forum members, I cannot fathom fabrications which have been created by somewhat disillusioned MBClub UK members.
To settle the issue concerning bogus posts; I do not and have never wasted any time creating bogus accounts and posting “fake” reviews about our Company and the services provided. We have lots of satisfied customers who return to us over and over again, and are always happy to provide good feedback. Unfortunately for us, not all of them have the time to post good reviews about us on this forum. People are always more likely to criticise rather than to offer praise, it is simply human nature. By now I feel it is my time to express my side of the story and tell you about us.
Clarification
I think firstly some clarity is required concerning some incidents which have been mentioned by forum members.
With regard to the customer also known as ‘*****’ on this forum;
I would like to apologise for your bad experience with our Company. As I recall you were somewhat displeased with your purchase concerning our refund policy at the time, but I can distinctly remember that you were exceptionally rude to one of my staff which was totally unjustified.
‘****’ was one of our first customers when we had moved into our old unit based in Watford. With regard to the office unit having a ‘fresh look’, relocation by Mercedes Performance had indeed taken place around that period. We had simply carried out an ECU remap to his AMG C32. We never received a telephone call from the customer, furthermore any communication concerning the fact he was disappointed with the results. Had we been made aware we would have endeavoured to assist him in any way possible. Some comments were made with reference to our origin which I personally feel have no relevance to works carried out whatsoever. Our customers are valued the same irrespective of their creed or colour and we expect the same in return.
The member ‘****’ brings back many feelings; this customer brought a W202 C Class to us which was in an awful state of repair. The bodywork had bangs and dings in every conceivable area. Furthermore the engine had 48 faults which were both current and stored and spotted instantly on our Autologic diagnostics equipment.
The above customer had requested a full exhaust system and catalyst and the price was agreed a week in advance and the booking made accordingly. Upon arrival we specified to the customer that carrying out the exhaust replacement and catalyst would not rectify the engine smooth running the customer was complaining about. The customer explicitly stated he was confident that the exhaust system and catalyst would repair the faults.
The works were carried out all on site. It was suggested that the installation would be several hours and visiting our local town centre would be a good way to pass the time. We carried out an Autologic diagnostics report at no cost to the customer, as we were extremely dubious about his confidence in carrying out the exhaust replacement to rectify such problems.
Post installation we telephoned the customer for collection. Upon his return the request was made by our staff for payment. The customer had brought funds which were far below the agreed amount. Upon our request for the correct payment the customer stated “I have the cash and the keys and what are you going to do about it?”
At this point we suggested Police intervention and the customer started to backtrack stating he would make payment at a later stage. We are not in the habit, like any organisation to release items, let alone a vehicle without payment in full.
The customer was extremely rude and appeared to be somewhat disillusioned. As it was late in the day, we could clearly see we would be either waiting hours for the police or years for the funds from the customer. We simply thought it was better to let the customer go and we make a loss of hundreds of pounds. At no point did we cause a single mark to the vehicle or any damage by the fitting of our exhaust system.
The name Mercedes Performance had to be changed several years ago after a long legal battle with ‘Daimler Chrysler’. Unfortunately our legal budget didn’t quite stretch to their level!
We have like any other Company, a mixture of extremely happy to a few unhappy customers. Unfortunately you will not always be able to please everyone. In the retail industry this is virtually impossible!
As I can see clearly some forum members are upset with the service they received, we can only apologise profusely and hope that you will come and meet us personally again for a warm welcome and installation of our high quality products.
I hope this post goes some way to alleviate some of the issues mentioned.
Yours sincerely,
Chet Sharma
Dear MBClub UK forum members,
I am Chet Sharma, the Director of the above named company.
I have read some of the posts that concern our Company on this forum, and whilst I can appreciate some of the comments made by forum members, I cannot fathom fabrications which have been created by somewhat disillusioned MBClub UK members.
To settle the issue concerning bogus posts; I do not and have never wasted any time creating bogus accounts and posting “fake” reviews about our Company and the services provided. We have lots of satisfied customers who return to us over and over again, and are always happy to provide good feedback. Unfortunately for us, not all of them have the time to post good reviews about us on this forum. People are always more likely to criticise rather than to offer praise, it is simply human nature. By now I feel it is my time to express my side of the story and tell you about us.
Clarification
I think firstly some clarity is required concerning some incidents which have been mentioned by forum members.
With regard to the customer also known as ‘*****’ on this forum;
I would like to apologise for your bad experience with our Company. As I recall you were somewhat displeased with your purchase concerning our refund policy at the time, but I can distinctly remember that you were exceptionally rude to one of my staff which was totally unjustified.
‘****’ was one of our first customers when we had moved into our old unit based in Watford. With regard to the office unit having a ‘fresh look’, relocation by Mercedes Performance had indeed taken place around that period. We had simply carried out an ECU remap to his AMG C32. We never received a telephone call from the customer, furthermore any communication concerning the fact he was disappointed with the results. Had we been made aware we would have endeavoured to assist him in any way possible. Some comments were made with reference to our origin which I personally feel have no relevance to works carried out whatsoever. Our customers are valued the same irrespective of their creed or colour and we expect the same in return.
The member ‘****’ brings back many feelings; this customer brought a W202 C Class to us which was in an awful state of repair. The bodywork had bangs and dings in every conceivable area. Furthermore the engine had 48 faults which were both current and stored and spotted instantly on our Autologic diagnostics equipment.
The above customer had requested a full exhaust system and catalyst and the price was agreed a week in advance and the booking made accordingly. Upon arrival we specified to the customer that carrying out the exhaust replacement and catalyst would not rectify the engine smooth running the customer was complaining about. The customer explicitly stated he was confident that the exhaust system and catalyst would repair the faults.
The works were carried out all on site. It was suggested that the installation would be several hours and visiting our local town centre would be a good way to pass the time. We carried out an Autologic diagnostics report at no cost to the customer, as we were extremely dubious about his confidence in carrying out the exhaust replacement to rectify such problems.
Post installation we telephoned the customer for collection. Upon his return the request was made by our staff for payment. The customer had brought funds which were far below the agreed amount. Upon our request for the correct payment the customer stated “I have the cash and the keys and what are you going to do about it?”
At this point we suggested Police intervention and the customer started to backtrack stating he would make payment at a later stage. We are not in the habit, like any organisation to release items, let alone a vehicle without payment in full.
The customer was extremely rude and appeared to be somewhat disillusioned. As it was late in the day, we could clearly see we would be either waiting hours for the police or years for the funds from the customer. We simply thought it was better to let the customer go and we make a loss of hundreds of pounds. At no point did we cause a single mark to the vehicle or any damage by the fitting of our exhaust system.
The name Mercedes Performance had to be changed several years ago after a long legal battle with ‘Daimler Chrysler’. Unfortunately our legal budget didn’t quite stretch to their level!
We have like any other Company, a mixture of extremely happy to a few unhappy customers. Unfortunately you will not always be able to please everyone. In the retail industry this is virtually impossible!
As I can see clearly some forum members are upset with the service they received, we can only apologise profusely and hope that you will come and meet us personally again for a warm welcome and installation of our high quality products.
I hope this post goes some way to alleviate some of the issues mentioned.
Yours sincerely,
Chet Sharma
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