Dear Forum,
Hope all is well, as I type this with a heavy heart. I have posted this before, but as I got new info, thought of adding a new post.
Basically got a lovely MB C class Kompressor 180- 2008 Mode. All was doing well, even passed the MOT in March, with no issues. First noticed that my windshield water tank was leaking. So took it to an independent MB Garage, which has been doing repairs/ services/ MOT on it for the last 2 years.
First shock, yep water pump broke but you need to repair the rear break pipes, cost around 500£
Next day, another shock - sorry sub frame rotted, car is not road worthy, need to replace that , ad around 1500
Next shock, waited for 3 weeks and MB listers/Lincoln are still 'ordering' this sub-frame, eta 24/09. So phoned around the whole of the UK and found a sub-frame, bought in 2 days
Next shock, went and spoke to the mechanic, as the sub-frame was taken down. As advised on this forum, was told that this would be a good time to get other repairs done. So told him the same. A few days later, they have now billed me 1294 for additional parts and work!!
As of now the parts have still not been ordered, one of the parts, a suspension arm, is not available in the UK. I could call around but not sure if this is the right term to be used.
Total costs, including subframe 852, garage 2900 and Euro car hire--4300 and still counting
Painful but hope worth it
---------------------------
Also got the response from MB about their corrosion warranty. As usual, it's just a 'cop out'. Cut and pasted it below
Thank you for contacting Mercedes-Benz Customer Service.
I am sorry to hear you have been facing issues with your car. In relation to the 30 year warranty, Mercedes-Benz provides a 30 year Anti-Perforation Warranty. This warranty is specifically intended to provide assistance and protection should your vehicle develop perforation corrosion. This is a form of corrosion that develops from inside the vehicle itself, starting in a hollow section or cavity and continuing through to the outer layers leading to perforation of the exterior sheet metal.
Please note that this Warranty is not applicable in respect of the occurrence of any other form of corrosion. Therefore, surface corrosion caused by any external influence, such as stone chips or precipitation, is specifically excluded. In addition, for this warranty to be applicable the vehicle must have a complete service history with Mercedes-Benz. Therefore the vehicle must have been serviced in accordance with our recommendations by a Mercedes-Benz Retailer. As your vehicle has not been seen in the Mercedes-Benz network since 2013, Mercedes-Benz of Lincoln were correct to advise this would no longer be applicable on your car.
In regards to your further comments surrounding the part acquisition, I do sincerely apologize if any conflicting information was given and for any inconvenience this may have caused. We would however only be able to investigate this further if additional information was provided such as order reference and details of the second Retailer this was discussed with. If you wouldn't mind providing these, I would be more than happy to look into this for you.
Should you have any further requirements please do not hesitate to contact me or any of my colleagues.
If you are unhappy with this final decision or feel this matter is unresolved, you can seek advice with a CTSI Certified Alternative Dispute Resolution provider, including The Motor Ombudsman who may be able to resolve your complaint in appropriate circumstances. Details can be found at www.themotorombudsman.org, or alternatively their telephone number is 0345 241 3008 selecting option 1.
Yours sincerely,
Ellen Birnie
Customer Service UK
Hope all is well, as I type this with a heavy heart. I have posted this before, but as I got new info, thought of adding a new post.
Basically got a lovely MB C class Kompressor 180- 2008 Mode. All was doing well, even passed the MOT in March, with no issues. First noticed that my windshield water tank was leaking. So took it to an independent MB Garage, which has been doing repairs/ services/ MOT on it for the last 2 years.
First shock, yep water pump broke but you need to repair the rear break pipes, cost around 500£
Next day, another shock - sorry sub frame rotted, car is not road worthy, need to replace that , ad around 1500
Next shock, waited for 3 weeks and MB listers/Lincoln are still 'ordering' this sub-frame, eta 24/09. So phoned around the whole of the UK and found a sub-frame, bought in 2 days
Next shock, went and spoke to the mechanic, as the sub-frame was taken down. As advised on this forum, was told that this would be a good time to get other repairs done. So told him the same. A few days later, they have now billed me 1294 for additional parts and work!!
As of now the parts have still not been ordered, one of the parts, a suspension arm, is not available in the UK. I could call around but not sure if this is the right term to be used.
Total costs, including subframe 852, garage 2900 and Euro car hire--4300 and still counting
Painful but hope worth it
---------------------------
Also got the response from MB about their corrosion warranty. As usual, it's just a 'cop out'. Cut and pasted it below
Thank you for contacting Mercedes-Benz Customer Service.
I am sorry to hear you have been facing issues with your car. In relation to the 30 year warranty, Mercedes-Benz provides a 30 year Anti-Perforation Warranty. This warranty is specifically intended to provide assistance and protection should your vehicle develop perforation corrosion. This is a form of corrosion that develops from inside the vehicle itself, starting in a hollow section or cavity and continuing through to the outer layers leading to perforation of the exterior sheet metal.
Please note that this Warranty is not applicable in respect of the occurrence of any other form of corrosion. Therefore, surface corrosion caused by any external influence, such as stone chips or precipitation, is specifically excluded. In addition, for this warranty to be applicable the vehicle must have a complete service history with Mercedes-Benz. Therefore the vehicle must have been serviced in accordance with our recommendations by a Mercedes-Benz Retailer. As your vehicle has not been seen in the Mercedes-Benz network since 2013, Mercedes-Benz of Lincoln were correct to advise this would no longer be applicable on your car.
In regards to your further comments surrounding the part acquisition, I do sincerely apologize if any conflicting information was given and for any inconvenience this may have caused. We would however only be able to investigate this further if additional information was provided such as order reference and details of the second Retailer this was discussed with. If you wouldn't mind providing these, I would be more than happy to look into this for you.
Should you have any further requirements please do not hesitate to contact me or any of my colleagues.
If you are unhappy with this final decision or feel this matter is unresolved, you can seek advice with a CTSI Certified Alternative Dispute Resolution provider, including The Motor Ombudsman who may be able to resolve your complaint in appropriate circumstances. Details can be found at www.themotorombudsman.org, or alternatively their telephone number is 0345 241 3008 selecting option 1.
Yours sincerely,
Ellen Birnie
Customer Service UK