Gearbox service - 2016 E class

[jasons]

i've had my 2012 C220 cdi for a year it had done 46k when i bought it from a merc dealer it has now done 62k i cannot see on the previous service sheets any mention of an gearbox oil change it has full main dealer history,can they tell me if it had one at all if i ask maybe the previous owner declined it,i have a service plan on it if i ask for the oil to be changed i suppose i will be charged for it even if its overdue,i assume i have the 7g box .

 

[MrGreedy]

Assuming you have the 7G+ box (which requires 77.5k miles or 5 years intervals, whichever is first), and assuming it's had full Mercedes service history, and assuming Mercedes have no record of the gearbox service, then I would raise it with them. I believe the service package with Mercedes does include gearbox service if one is due, so I would be asking them to cover it now as if it hasn't been done, they have obviously missed it. In any event, even if they play silly whatevers, it will be due in 2022, so next year anyway (10 year interval), and hopefully your service package would cover that date.

 

[jasons]

Assuming you have the 7G+ box (which requires 77.5k miles or 5 years intervals, whichever is first), and assuming it's had full Mercedes service history, and assuming Mercedes have no record of the gearbox service, then I would raise it with them. I believe the service package with Mercedes does include gearbox service if one is due, so I would be asking them to cover it now as if it hasn't been done, they have obviously missed it. In any event, even if they play silly whatevers, it will be due in 2022, so next year anyway (10 year interval), and hopefully your service package would cover that date.

i phoned up the dealer that has carried out all the previous services prior to me buying the car they have no record of the gearbox oil being changed the vehicle wasn't on a service plan while the previous owner owned the car so maybe he declined the gearbox service who knows,my service plan is for 4 years so i should be ok until until 2024 how do i know what version of box i have 7g or 7g+ ?, ive just checked the build sheet that i got with the car and the it just says code 427 7g-tronic

 

[MrGreedy]

how do i know what version of box i have 7g or 7g+ ?, ive just checked the build sheet that i got with the car and the it just says code 427 7g-tronic

This has been covered on this forum relatively recently if you do a search, but from memory, I think 722.903 and 722.904 as a minimum are 7G+.
Look at the data card again and at the top it will give you a long transmission number.

 

[SarahAnn200]

Hi
I've just bought a 2016 E220d (the 2013-2016 bodyshape) thst has had A and B services but no gearbox service. The car has done 67k miles - when is one due and what costs should I expect from a non-MB specialist?

Thx

MissVix, I found a local MB specialist using the Bookmygarage website. When I spoke to them, the garage is owned by a husband and wife and the husband used to work at the local MB dealer that I used locally. He left several years ago and set up on his own. He has the Star machine etc and they have access to the MB digital history. Recently, I've bought and sold cars before they need a service but when I had my 2018 c class serviced, they only charged just over £100 when the MB dealer that the chap used to work at quoted around £350. It was only an A service.
Might be work going onto Bookmygarage and seeing which garages come up near you

 

[MissVix]

MissVix, I found a local MB specialist using the Bookmygarage website. When I spoke to them, the garage is owned by a husband and wife and the husband used to work at the local MB dealer that I used locally. He left several years ago and set up on his own. He has the Star machine etc and they have access to the MB digital history. Recently, I've bought and sold cars before they need a service but when I had my 2018 c class serviced, they only charged just over £100 when the MB dealer that the chap used to work at quoted around £350. It was only an A service.
Might be work going onto Bookmygarage and seeing which garages come up near you

Thanks Sarah!

 

[Tuercas viejas]

So it begs the question ??
What do you do if the transmission (caja automatica) or auto gearbox , as you call it in the UK has done say 150,000 miles, and has never been serviced , or even 275,000 !
Like I saw the other day, and the security cap lock plate was a factory production black 'un !
Which means it had never even been dipped.--ever! Oh lor! Whazzup Doc?

You see often owners simply don't service a transmission until it shows a problem like poor shifting! Time for a service --wrong!
That's when they drive onto the forecourt with drivability issue.

Now back in "zee oulden days" with simple hydraulic transmission in Land Rovers, 123 Chassis MB's and Jags with Borg-e Warner boxes, simply shoving the selector from D to R at about 40 mph will fix it, plus a service, but nowadays the 7 speed technobox won't like that instant fix !. Oh Lor!

Then a memorable one back in , "me yunger yurs years" as a service engineer with Leyland Bus.
In short London Country Bus en route to LHR on the M4, with an Olympian Decker coach fully loaded at about 50 mph , dropped the prop shaft onto the road when the driver MANAGED to select reverse without really trying!
Enough I bet to wake up all the international; visitors about to leave the UK.
I bet it scared the bejeezus out of 'em.
Talk about going out with a bang!
Tuercas viejas
p.s telling my lovely American missus about that incident a few years ago she asked "Did someone get the shaft on that 'un?"
TWA humour!

 

[SarahAnn200]

Thanks Sarah!

Hope you get sorted. I've always hated going to garages until I found the one I use now

 

[markjay]

i phoned up the dealer that has carried out all the previous services prior to me buying the car they have no record of the gearbox oil being changed the vehicle wasn't on a service plan while the previous owner owned the car so maybe he declined the gearbox service who knows,my service plan is for 4 years so i should be ok until until 2024 how do i know what version of box i have 7g or 7g+ ?, ive just checked the build sheet that i got with the car and the it just says code 427 7g-tronic

If the previous owner declined part of a scheduled service, then the MB dealer shouldn't have really stamped the book (electronically).

But assuming this was the case, then if you bought an MB Approved Used car, you have a case against the supplying dealer (Approved Used should have FSH). A bit more difficult to claim off a non-MB dealer who would have sold you the car in good faith as having FSH.

But in any event, the Service Care Plan does not cover 'catch-up' servicing, so if your car was due a gearbox service in 2017 and it was skipped, then you'll get it done under the Service Care Plan only when it's due next, I.e. in 2022, not before.

And BTW, your 2012 car will have ECO Start/Stop, and the 7g+ gearbox (both were introduced on the W204 as if the 2011 facelift).

 

[MSG2004]

I've been looking at MB service prices in London - have they been reduced or is it because I bought a service
plan last year and they are showing me the service plan prices?

Am I right in assuming that most of the servicing on the A is just a few visual checks other than oil and filter change and almost the
same for a B service with a part or two especially on lower mileage cars? (nearly forgot, you do get the breakdown cover)

My car has a 9g box. I bought the service plan last year. (2016 2.5d gle - sub 16k)
Just had the car mot'd, covered about 800 miles in a year. We were away on hols for 6
weeks last year ret to uk in March. did 2 long trips in the uk both 4oo miles round trips but
we went in the bigger car, ie son's car as there were 7 of us. Working from home since ret from hols.

I've been having the car serviced at over 12.5 months within the MB T&C's.

This year is a A service inc ATF change. I've read about the TC oil change. I don't trust any
dealer but can't do a lot about it. Last year they did not change the key battery but initially
insisted they did as it was "checked" - I asked the guy I was speaking with if he was there.
Then I told him that the key would open the doors but not the windows/roof until new battery
and in the past they'd sent me the second battery and this was not the case. I had the
car collected because of Covid, paid another 30 quid on top of the service plan and sent out the key
with the flatter battery and caught them out - i wonder what else was missed.

(For the record I did not even hint at a discount, money back etc, etc, I was p'd off at their initial response to my concerns
as they emailed me like i was a fraudster - i forget what the email stated but it implied they had rigorous procedures
to ensure cars were serviced according the schedules/etc and items only ticked off when replaced and tested - I thought you
bunch of ... - ( i was advised the email was sent by a centrally based customers services person who were not aware of the full circumstance)

Re the battery they said it had been "ticked off." At that point I said I was ticked off as I was not trying to
con they out of a 5 quid battery and had been going there since I bought my first MB in 2004. Someone called me as i requested
from MB and apologised for the "mix up" and offered to recheck the service. I thanked them and thought, get lost
you'll only trash the car have a lol and give it back to me.

Years ago their was a customers services guy there and as far as car dealers go he was one of the most honest, polite,
professional guys I'd ever me.

I checked here a while back re ATF change and was confirmed at 5 years or 70 odd k miles
whichever came first,

Does MB change the oil in the TC or are they supposed to?

(I feel like sticking a camera in the engine bay but don't have the knowledge otherwise i may had done it.)

 

[OneForTheRoad]

i phoned up the dealer that has carried out all the previous services prior to me buying the car they have no record of the gearbox oil being changed the vehicle wasn't on a service plan while the previous owner owned the car so maybe he declined the gearbox service who knows,my service plan is for 4 years so i should be ok until until 2024 how do i know what version of box i have 7g or 7g+ ?, ive just checked the build sheet that i got with the car and the it just says code 427 7g-tronic

Put your reg into here Mercedes-Benz Online Service Booking Application

Tick service and add repairs and fill in the form. Make sure your seated when you get to the cost pages .

Heres my report .

Additional Service Items​

Brake system: Replace brake fluid £106.03
Replace air filter element £148.20
Replace fuel filter £193.80

Additional Repair items:

• Replace Front Discs + Pads £508.99
• Replace Front Pads £239.11
• Replace Front Wiper Blades £58.02
• Replace Rear Discs + Pads £467.40
• Replace Rear Pads £223.22
• Recommended: Service A
• £729.26

Some tasty prices

 

[markjay]

I've been looking at MB service prices in London - have they been reduced or is it because I bought a service
plan last year and they are showing me the service plan prices?

Am I right in assuming that most of the servicing on the A is just a few visual checks other than oil and filter change and almost the
same for a B service with a part or two especially on lower mileage cars? (nearly forgot, you do get the breakdown cover)

My car has a 9g box. I bought the service plan last year. (2016 2.5d gle - sub 16k)
Just had the car mot'd, covered about 800 miles in a year. We were away on hols for 6
weeks last year ret to uk in March. did 2 long trips in the uk both 4oo miles round trips but
we went in the bigger car, ie son's car as there were 7 of us. Working from home since ret from hols.

I've been having the car serviced at over 12.5 months within the MB T&C's.

This year is a A service inc ATF change. I've read about the TC oil change. I don't trust any
dealer but can't do a lot about it. Last year they did not change the key battery but initially
insisted they did as it was "checked" - I asked the guy I was speaking with if he was there.
Then I told him that the key would open the doors but not the windows/roof until new battery
and in the past they'd sent me the second battery and this was not the case. I had the
car collected because of Covid, paid another 30 quid on top of the service plan and sent out the key
with the flatter battery and caught them out - i wonder what else was missed.

(For the record I did not even hint at a discount, money back etc, etc, I was p'd off at their initial response to my concerns
as they emailed me like i was a fraudster - i forget what the email stated but it implied they had rigorous procedures
to ensure cars were serviced according the schedules/etc and items only ticked off when replaced and tested - I thought you
bunch of ... - ( i was advised the email was sent by a centrally based customers services person who were not aware of the full circumstance)

Re the battery they said it had been "ticked off." At that point I said I was ticked off as I was not trying to
con they out of a 5 quid battery and had been going there since I bought my first MB in 2004. Someone called me as i requested
from MB and apologised for the "mix up" and offered to recheck the service. I thanked them and thought, get lost
you'll only trash the car have a lol and give it back to me.

Years ago their was a customers services guy there and as far as car dealers go he was one of the most honest, polite,
professional guys I'd ever me.

I checked here a while back re ATF change and was confirmed at 5 years or 70 odd k miles
whichever came first,

Does MB change the oil in the TC or are they supposed to?

(I feel like sticking a camera in the engine bay but don't have the knowledge otherwise i may had done it.)

Service A is engine oil and filter change, and some checks. Service B is the same but with some more checks. Additionally, on some models (the C-Class for one), the Service B also includes cabin filter change (which is included in the quoted price of the service).

Some owners don't care about the checks, and just do a 'Kwil Fit' oil change for a service. And, some of the checks in Service A and B overlap with the checks done for the MOT test anyway.

And, of those who do service their car by the book and get the (virtual) service book stamped every year, I suspect that there's significant proportion who do it simply to preserve the resell value of the car.

As for the TC, dealers do change the ATF in the TC - at least the one I used (MB Brooklands) said they do, that was on my 7g+.

But this brings me to my last point... I don't think that all dealers should be tarred with the same brush. Some are good, some are bad, it depends on the particular one you're using. However, it is true that there seem to be a higher degree of satisfaction with MB dealers compared to other marques.

 

[MSG2004]

Thank you OFTR and MJ

I have a service plan and I think the 5th year service price was over 1100 pounds,

I forget how much they charged last year but the price on the invoice was well below what
they were quoting without a service plan. Last year was the first service under the 3 year service plan.

The air filter at close to 150. How much is the filter and would a novice with a set of spanners be able to do that?

The brake prices, they are competitive IMO and depends on discs and pads used as my GLE is something like that cost
as I had a look out of interest last year and compared disc/pad prices with a couple of brands of both.


By MJ the point about not all dealers tarred by the same brush - not me as I posted last night, there used to be a great service guy where I take my car. IMO, a dealer is only as good as the manger of the outlet and the service manager. Yes, you will get the odd skiver, crook that pockets stuff or miss stuff as lazy but with a good manager, they are soon spotted. Same rules apply to halfords. etc.

 

[OneForTheRoad]

Thank you OFTR and MJ

I have a service plan and I think the 5th year service price was over 1100 pounds,

I forget how much they charged last year but the price on the invoice was well below what
they were quoting without a service plan. Last year was the first service under the 3 year service plan.

The air filter at close to 150. How much is the filter and would a novice with a set of spanners be able to do that?

The brake prices, they are competitive IMO and depends on discs and pads used as my GLE is something like that cost
as I had a look out of interest last year and compared disc/pad prices with a couple of brands of both.


By MJ the point about not all dealers tarred by the same brush - not me as I posted last night, there used to be a great service guy where I take my car. IMO, a dealer is only as good as the manger of the outlet and the service manager. Yes, you will get the odd skiver, crook that pockets stuff or miss stuff as lazy but with a good manager, they are soon spotted. Same rules apply to halfords. etc.

If its the om651 4 cylinder engine , the air filter is buried under the ecu at the top of the engine. A few torx bolts to loosen and clips to remove . Half an hour of your time tbh . Filter is around £30. Iirc you tube shows you how.!!

 

[lukjur]

That is why my car won't ever go back to MB garage for repairs... 1 k to replace F/R brake discs and pads ? They made them out of gold ?! Buy aftermarket parts , take it to merc specialist garage and you sorted.

174 GBP for diagnosis !!! BUAHAHA...customers have to pay managers bonuses.

 

[Gazwould]

Main dealers have transformed the lives of many , they go in and come out with a sphincter like a doughnut .

 

[lukjur]

You have SD and You know what to do...Many YT videos...Time to sort car on your own...

 

[W1ghty]

Put your reg into here Mercedes-Benz Online Service Booking Application

Tick service and add repairs and fill in the form. Make sure your seated when you get to the cost pages .

Heres my report .

Additional Service Items​

Brake system: Replace brake fluid £106.03
Replace air filter element £148.20
Replace fuel filter £193.80

Additional Repair items:

• Replace Front Discs + Pads £508.99
• Replace Front Pads £239.11
• Replace Front Wiper Blades £58.02
• Replace Rear Discs + Pads £467.40
• Replace Rear Pads £223.22
• Recommended: Service A
• £729.26

Some tasty prices

Jesus Christ buddy , they are some shocking numbers .I would sit down but I’ve just read @Gazwould ’s post !

 

[W1ghty]

Main dealers have transformed the lives of many , they go in and come out with a sphincter like a doughnut .

At least plastic surgeons can make some money out of fixing them

 

[markjay]

Thank you OFTR and MJ

I have a service plan and I think the 5th year service price was over 1100 pounds,

I forget how much they charged last year but the price on the invoice was well below what
they were quoting without a service plan. Last year was the first service under the 3 year service plan.

The air filter at close to 150. How much is the filter and would a novice with a set of spanners be able to do that?

The brake prices, they are competitive IMO and depends on discs and pads used as my GLE is something like that cost
as I had a look out of interest last year and compared disc/pad prices with a couple of brands of both.


By MJ the point about not all dealers tarred by the same brush - not me as I posted last night, there used to be a great service guy where I take my car. IMO, a dealer is only as good as the manger of the outlet and the service manager. Yes, you will get the odd skiver, crook that pockets stuff or miss stuff as lazy but with a good manager, they are soon spotted. Same rules apply to halfords. etc.

These are the three paths to sustainable affordable servicing:

- Service Care Plan for scheduled services, anything else (brakes, repairs, etc) done by a specialist. Many specialists will use genuine MB parts and their work will be indistinguishable from that of the dealer. With regards the MB Service Care Plan, crafty owners will time it so that it doesn't cover the basic A services with no additional items, which they will pay for separately (and possibly also supply their own engine oil).

- Get all scheduled services and repairs done at a specialist (though some services might work-out more expensive than they would under a Service Care Plan). Most specialists will update the Digital Service Book just like the dealer does.

- Do It Yourself - if you have the physical ability, space, tools, and (basic) skills.

Anything else, will either be bad for your car or bad for your pocket - or both.