Well, after a lot more hoops, my car will finally be going in on the 18th of November. It's being done by someone other than Abbey Coachworks (apparently they've had a lot of complaints about Abbey Coachworks and no longer send work to them unless they have to), but I don't remember who. They're going to work on the car for a week.
One of the hoops I had to jump through was the courtesy car. First of all they offered me a Smart for-four car. I pointed out that one of the reasons we have the E class is that it has seven seats and lots of storage space - we have baby twins and a toddler, and need the space. I'd not even fit the twin pram in the "boot" of a Smart! So, after another week, they came back and promised...an A class. Not really much better ;-) I've been having an ongoing discussion, and finally today I found out that they've managed to get a C180 estate. Two months to get it, and not a patch on my E320cdi, but at least it'll have a boot big enough for me to put the pram in.
So, what should I make sure of when the car goes in? I have no idea about bodywork - is there anything I should specify? Make sure that they do anything specific? Any generic advice?
Cheers,
-simon