He is not alone - I'm not that impressed with it either, but I'll qualify that statement. Mine had the harsh downshift from 2 to 1 when cold - but only when cold, the rest of the time I thought it was an excellent box, better than the previous 5G. I agree with the previous comments about it always finding the right gear for the conditions, always really smooth etc. until......
I had a software update done to fix the harsh downshift and it's never been the same since. Shift adaptions have been reset by an indy and latterly by an MB main dealer. Whilst it is now acceptable, it's nothing like as good as it was. In conditions where you are constantly on / off the throttle (i.e. rush hour traffic) I now have some horrid lurching changes where it previously was super-smooth. There is no problem if you can accelerate from rest in a linear fashion, but the box now gets itself confused in stop-start conditions.
If you have a drive in the car you are considering and the 7G shift quality is OK, then if you take my advice just leave it alone and don't have any engine or gearbox software 'upgrades' carried out.
As it stands at the moment, my 6.5 year old Kia Picanto auto has a much better shift quality than my E Class.