I am starting to get frustrated with my local MB garage based on the following experiences - am I being reasonable or is this normal?
1) I get a tyre replaced and within minutes of driving away, I get a warning on the dashboard. It didn’t seem to be causing any problems but I had to get it fixed to pass the next MOT (£300 ish).
I was annoyed but thought "it’s just part of car ownership - these things happen".
2) I later find out that I have something called MOT protection which should have covered the sensor replacement. It would have been nice if they’d told me that (I admit that I should also have made myself aware of it, as it will be mentioned in my paperwork somewhere).
3) I book in for some more tyres to be replaced. Within 10 miles of driving away, I get a coolant warning telling me to switch the engine off. So now I’m thinking that’s the second time they’ve had my car in, and the second time it’s come away with a fault it didn’t have before. To my mind, once is unfortunate, twice is suspicious.
4) They seem to take ages completing work. When I book my car in for 9am to get a tyre replaced, I expect the mechanic to be ready and waiting with his spanners (and I always arrive 10 minutes early to ensure they're not waiting on me). It took them just under 3 hours to replace 2 tyres which seems absolutely ridiculous to me. I would understand if I had just turned up with no warning, but in fact if you do that they will send you away with a booking 7 days later at the earliest. I could see a doctor quicker than that. Bearing in mind my car also came away with a fault, I'm wondering what they were actually doing to my car in these 3 hours....
5) When my car was getting serviced they identified some work to be done. I was given the impression it was fairly urgent and they gave me a quote for it. They said come back in six months to get it checked. Well, I returned almost a year later to have it checked and all of a sudden, it’s not so urgent. And they gave me a quote for it again, but this time, the number of labour hours for the job had doubled. So now I’m thinking they just pluck these numbers out of thin air.
6) I have asked them at least 3 times to update my email address. It seems that even a simple task such as this is beyond them, as it still has not been done.
7) The email address listed on their website does not seem to exist. Whenever you send a message to it, it bounces back. In my opinion, this is pathetically unprofessional.
So am I being reasonable to get annoyed and mistrust them, or are these things just an annoying part of car ownership?
I feel like I spend half of my life in the place.