A lot of people bash MB main dealer services on this board, so with a little trepidation I put by E350 in for it's first service with MB Fortune Green in North London.
A got the video thing (never had that before) and it was all done, washed and cleaned and ready for collection when they said it would be. All the electronic service stuff was also on Mercedes Me.
Anyway, so I went away for a week last week, and on checking the Maps, noticed it was still 2014/2015 (V2.1) EUROPE. I was a little miffed to say the least, as I checked on the Electronics Board on here and there was an update. So, it WAS all true about main dealer servicing after all.
So I emailed them, and was immediately called by Asa Whyte, who is a Service Advisor there, who was incredibly apologetic, and said he would sort it out for me. I wasn't due back in London until last Monday morning, so left it at that.
The e-mails started at 8.10am on Monday morning, and I had 2 missed calls on my Mobile (unless I know the number I just won't answer it). He was suggesting he came to my flat on Tuesday morning his way to work at 7.30am, pick up the car, get the maps done and deliver it back to my flat at 6.30pm and his way back from work.
And that's exactly what happened. I got my car back (washed and valeted yet again), with the 2016 Maps installed. Apparently the map updates are done wirelessly and take about 4 hours, and sometimes the updates fail. He said from now on he'd personally get in each car when the service is done and check the map versions himself before calling a customer to say their car is ready for collection. I have the 2016 maps now.
And, being suspicious, being 30c on London yesterday and being a Cabrio, I thought he may just do a bit of posing. But no, thanks to Mercedes Me, I followed him on the map straight to the dealership, where it sat all day, and watched it coming back on the most direct route back to my flat.
So, next year, for it's B Service, I'll give Asa a call again. It's on a 3 year Service Care so in theory it could go anywhere, but I'll stick with them.
A got the video thing (never had that before) and it was all done, washed and cleaned and ready for collection when they said it would be. All the electronic service stuff was also on Mercedes Me.
Anyway, so I went away for a week last week, and on checking the Maps, noticed it was still 2014/2015 (V2.1) EUROPE. I was a little miffed to say the least, as I checked on the Electronics Board on here and there was an update. So, it WAS all true about main dealer servicing after all.
So I emailed them, and was immediately called by Asa Whyte, who is a Service Advisor there, who was incredibly apologetic, and said he would sort it out for me. I wasn't due back in London until last Monday morning, so left it at that.
The e-mails started at 8.10am on Monday morning, and I had 2 missed calls on my Mobile (unless I know the number I just won't answer it). He was suggesting he came to my flat on Tuesday morning his way to work at 7.30am, pick up the car, get the maps done and deliver it back to my flat at 6.30pm and his way back from work.
And that's exactly what happened. I got my car back (washed and valeted yet again), with the 2016 Maps installed. Apparently the map updates are done wirelessly and take about 4 hours, and sometimes the updates fail. He said from now on he'd personally get in each car when the service is done and check the map versions himself before calling a customer to say their car is ready for collection. I have the 2016 maps now.
And, being suspicious, being 30c on London yesterday and being a Cabrio, I thought he may just do a bit of posing. But no, thanks to Mercedes Me, I followed him on the map straight to the dealership, where it sat all day, and watched it coming back on the most direct route back to my flat.
So, next year, for it's B Service, I'll give Asa a call again. It's on a 3 year Service Care so in theory it could go anywhere, but I'll stick with them.
