ss201
MB Enthusiast
- Joined
- Aug 29, 2009
- Messages
- 1,091
- Location
- Near Lancaster UK
- Car
- 190E 2.6 Sportline, W203 320 CDi SE Estate
I've managed to get service records (photocopies of old invoices) from main dealerships, but only as far back as 2002. According to several service managers, records prior to this used M-B's old software, which is now archived and inaccessible. I've managed to do this by noting the dealer stamp in the service book, writing a letter with a very polite request to the service manager, including a SAE, and where necessary following it up with a phone call. It has usually produced positive results. I always follow up with a thank you phone call. It might be a bit long-winded and a bit old school, but in this day and age where everyone wants instant answers on tap, old school manners do seem still to work. It's simply a case of putting yourself in the place of the person who you are asking to provide this information for no reward. If it was you - how would you like to be treated?
