brokenyute
New Member
I definitely will and I am looking into reporting it to watchdog and possibly local newspapers if it is not resolved asap
Mercedes Basingstoke review - you won't believe it
- Thread starter brokenyute
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brokenyute
New Member
What makes it even worse is the car was already 60% full
Steeve
Active Member
I'd suggest reporting them even once it is resolved. Resolved 3-4 months later is still not acceptable
MikeInWimbledon
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"You won't believe this."
Sorry, I do. Modern main dealers. Not malevolence, just administrative incompetence. Not unique to MB, of course.
Had a conversation with main dealer salesman yesterday, with an enquiry about a four year old vehicle that he's had in stock for more than two months.
"If you want it, just buy it. No you can't inspect the outside. It'll be perfect with a main dealer history." (I can see from the photos that there are scratches on the central console) No, I don't have the details of the history or the ownership history (which are on the screen in front of me). You really ought to take it now because it'll be gone this month (having not sold in the previous two months)."
Not a hint of sales skills, not a hint of feigned interest in the client requirement. No attempt to cross-sell, or to seek out an alternative or future sale. Not even an offer to leave his name as a contact as and when I called back.
Sorry, I do. Modern main dealers. Not malevolence, just administrative incompetence. Not unique to MB, of course.
Had a conversation with main dealer salesman yesterday, with an enquiry about a four year old vehicle that he's had in stock for more than two months.
"If you want it, just buy it. No you can't inspect the outside. It'll be perfect with a main dealer history." (I can see from the photos that there are scratches on the central console) No, I don't have the details of the history or the ownership history (which are on the screen in front of me). You really ought to take it now because it'll be gone this month (having not sold in the previous two months)."
Not a hint of sales skills, not a hint of feigned interest in the client requirement. No attempt to cross-sell, or to seek out an alternative or future sale. Not even an offer to leave his name as a contact as and when I called back.
D
Deleted member 65149
Guest
They’re not all like that of course, but it does seem to be getting more common. Don’t they work for commission anymore?
MrGreedy
MB Enthusiast
It's pretty clear they don't want you as a customer. I'd be going elsewhere as this is surely going to lead to even worse if anything goes wrong later down the line...
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Dealer malevolence and sheer incompetence is solely the reason why companies like Auto100 | Quality Prestige Car Sales, located in Nottinghamshire are stealing their market, and how. Selling how it should be.
D
Deleted member 65149
Guest
If we’re bigging up those companies who get it right, I‘m probably biased because I worked there for ten years but great cars being sold by a great team here: Used Prestige, Sports and Performance Cars in Yateley | Lodge Motor Company Limited
brokenyute
New Member
Hi everyone, the car was delivered yesterday in the rain so was unable to give it a good look. Now the rain has cleared and the sun is out I am lost for words. This is how they returned my car. Extensive damage all over the car. I have attached the 2 best pictures as the camera cannot pick everything up.
There is damage on the rear the size of my palm. What looks like puncture marks on the bonnet. A fine scratch running along the left side of the car.
I just have no idea where to go from here. Any advice would be appreciated.
There is damage on the rear the size of my palm. What looks like puncture marks on the bonnet. A fine scratch running along the left side of the car.
I just have no idea where to go from here. Any advice would be appreciated.
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Regect it and go elsewhere.
jpwilliams
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You have had my advice.
Petrol Pete
Hardcore MB Enthusiast
If you have their promise to fix everything in writing just reject the car, life is too short.
brokenyute
New Member
Would I be able to reject the car still? The original issues have now been resolved but its just this additional damage now
oldguy57
MB Enthusiast
What a horrible experience. Sadly seems all too common, although I don't know why. Personally I would have rejected the car on day 1, knowing how these things go bad quickly. No way would I have trusted the "it'll be alright on the day, sir" approach. I would have thought you would still be able to get your money back - you've given them a chance to rectify the problems, and they've made it worse. I'd lob another Google review on listing the problems, since they seem to be vulnerable to this type of criticism. A polite but very firm letter to MB customer services and the dealer principal should sort it. Don't let them fob you off. I do hope you get it sorted.
I think we have all seen a decline in MB dealerships,but when I think back just a few years ago there was no way that the MB dealership would sell a car with those faults,if you made a inquiry about the car the salesperson would have taken your name and email and said the car is due to be repaired and when it goes on sale we will notify you,not yes buy it like it is and we will put it right,thats the domain of Arthur Daly
Doodle
MB Enthusiast
All about squeezing the margins until they pop now, regardless of brand. Why bother putting the car right beforehand when anything you don't spot is something they don't have to spend out putting right?
brokenyute
New Member
Just by way of update - took a day off to get this sorted and met with Bradley Mitchell from Mercedes Basingstoke.
He agreed to fix the damage and accepted liability for the paintwork damage on the rear and side of the vehicle.
However he refused the more serious damage on the bonnet. First he claimed to say it was damage done by a stone chip. However, the car has not been driven in the last two weeks due to lockdown and has only been driven by Mercedes Basingstoke when picking up and dropping off the car.
He then proceeded to say it must be damage from a roof tile that has fallen off... sigh.... if it was damage by a roof tile the damage would be a lot larger and not a number of scratches and dents all in different directions. See pictures. Moreover, I would be missing a roof tile and there would be debris near the car, plus I have cctv.
Mercedes have turned into an absolute joke. Matter has been escalated to MBUK and Basingstoke have missed their deadline to respond. Sums it up.
If you could like my review in the meantime it would be appreciated.
He agreed to fix the damage and accepted liability for the paintwork damage on the rear and side of the vehicle.
However he refused the more serious damage on the bonnet. First he claimed to say it was damage done by a stone chip. However, the car has not been driven in the last two weeks due to lockdown and has only been driven by Mercedes Basingstoke when picking up and dropping off the car.
He then proceeded to say it must be damage from a roof tile that has fallen off... sigh.... if it was damage by a roof tile the damage would be a lot larger and not a number of scratches and dents all in different directions. See pictures. Moreover, I would be missing a roof tile and there would be debris near the car, plus I have cctv.
Mercedes have turned into an absolute joke. Matter has been escalated to MBUK and Basingstoke have missed their deadline to respond. Sums it up.
If you could like my review in the meantime it would be appreciated.
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M
My personal view - and this is without actually seeing the damage to the bonnet or passing judgement on how it came to be - is that the very least they should have done was to say that they will rectify the damage to the bonnet at their cost, in light of all the grief and time-wasting that you had to endure so far (and they could have done that either with or without accepting liability for the damage).
Just by way of update - took a day off to get this sorted and met with Bradley Mitchell from Mercedes Basingstoke.
He agreed to fix the damage and accepted liability for the paintwork damage on the rear and side of the vehicle.
However he refused the more serious damage on the bonnet. First he claimed to say it was damage done by a stone chip. However, the car has not been driven in the last two weeks due to lockdown and has only been driven by Mercedes Basingstoke when picking up and dropping off the car.
He then proceeded to say it must be damage from a roof tile that has fallen off... sigh.... if it was damage by a roof tile the damage would be a lot larger and not a number of scratches and dents all in different directions. See pictures. Moreover, I would be missing a roof tile and there would be debris near the car, plus I have cctv.
Mercedes have turned into an absolute joke. Matter has been escalated to MBUK and Basingstoke have missed their deadline to respond. Sums it up.
If you could like my review in the meantime it would be appreciated.
My personal view - and this is without actually seeing the damage to the bonnet or passing judgement on how it came to be - is that the very least they should have done was to say that they will rectify the damage to the bonnet at their cost, in light of all the grief and time-wasting that you had to endure so far (and they could have done that either with or without accepting liability for the damage).
IF you write to MBUK do not use emotional language based on your opinion as it is only your view that the offer of petrol was a "bribe".
Stat the facts clearly in a formal business-like manner (get help if needed) & certainly mention he salesman's suggestion that the offer was on the understanding you cease complaining. Let MBUK decide on the morality of the remark & whether it complies with Mercedes customer service policy.
A little detective work will establish the exact person & his/hers email address to send your letter to ( maybe even a phone number) - do not merely address it to a department. Send a copy to the dealer principle (by name).
This is how I secured a very helpful email & phone communication with the PA to the European manager of Nissan when seeking & obtaining a new gearbox for a faulty Juke that was specially flown in from Japan at no cost to me.
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I agree - I should have made my post clearer. Definitely state facts only and timeline of events.
