garystu1965
Active Member
Having been a proud Mercedes owner for coming up to three years I'm now looking around for a replacement.
My missus wants me to stay with Mercedes so I've recently been looking at the CLK 320 CDI. I saw that Preston had one in and as it's a 80 mile round trip I gave them a ring today to arrange a test drive. The one in question is an 06 plate with 39,000 miles at £27k.
I explained to the sales person that I bought my car from Mercedes in Shrewsbury and wanted to stay with the brand. I told him I'd test driven a C320 CDI and was very impressed and wanted to see what the CLK 320 CDI drove like in comparison. I told him I was prepared to drive the 80 mile round trip that same afternoon if he could arrange it for me.
He curtly asked me whether I was likely to buy the car today.
I haven't even driven one and only seen a blurry small photo of it on their website.
I replied that I wasn't prepared to make a decision on a £27k car that afternoon but if I liked the car I would consider purchasing it and would go away and think about it.
He then snapped "Well it's a rare car so if you don't buy it it'll probably be gone within the week anyway".
I asked again whether I would be able to test drive it and politely told him that I'm no tyre kicker off the street and that I was a current Mercedes customer looking to replace.
"I'll go and check with someone and I'll ring you back" he said.
So I waited a couple of hours and no call came.
I rang them again and the receptionist told me the salesman was with another customer. I left my mobile number this time as I said I needed to pop out to the shops.
Needless to say they never rang back.
What a shambolic way to treat a customer. I wouldn't even expect a car supermarket to treat a customer like this !
Basically he wasn't interested in the slightest and I could tell I was putting him out. I think he just wanted me off the phone (he sounded like he wanted to sell me the car over the phone).
Well he's not only lost a potential customer at his dealership but he's probably lost my custom of the Mercedes brand.
I will be writing a stinking letter to the customer service manager at Preston and will send a copy the head office.
How on earth are Mercedes expecting people to stay with loyal to their brand when they employ such atrocious sales people ?
It's unprofessional enough not to call back a customer after promising to do so but the way he spoke to me was appalling.
When the sales guy at Mercedes Shrewsbury sold me my car he said "Look Gary I don't want to just sell you this car, I want your next car to be a Mercedes".
Until recently I thought that was going to be the case but now I'm not so sure.
My missus wants me to stay with Mercedes so I've recently been looking at the CLK 320 CDI. I saw that Preston had one in and as it's a 80 mile round trip I gave them a ring today to arrange a test drive. The one in question is an 06 plate with 39,000 miles at £27k.
I explained to the sales person that I bought my car from Mercedes in Shrewsbury and wanted to stay with the brand. I told him I'd test driven a C320 CDI and was very impressed and wanted to see what the CLK 320 CDI drove like in comparison. I told him I was prepared to drive the 80 mile round trip that same afternoon if he could arrange it for me.
He curtly asked me whether I was likely to buy the car today.
I haven't even driven one and only seen a blurry small photo of it on their website.I replied that I wasn't prepared to make a decision on a £27k car that afternoon but if I liked the car I would consider purchasing it and would go away and think about it.
He then snapped "Well it's a rare car so if you don't buy it it'll probably be gone within the week anyway".
I asked again whether I would be able to test drive it and politely told him that I'm no tyre kicker off the street and that I was a current Mercedes customer looking to replace.
"I'll go and check with someone and I'll ring you back" he said.
So I waited a couple of hours and no call came.
I rang them again and the receptionist told me the salesman was with another customer. I left my mobile number this time as I said I needed to pop out to the shops.
Needless to say they never rang back.
What a shambolic way to treat a customer. I wouldn't even expect a car supermarket to treat a customer like this !
Basically he wasn't interested in the slightest and I could tell I was putting him out. I think he just wanted me off the phone (he sounded like he wanted to sell me the car over the phone).
Well he's not only lost a potential customer at his dealership but he's probably lost my custom of the Mercedes brand.
I will be writing a stinking letter to the customer service manager at Preston and will send a copy the head office.
How on earth are Mercedes expecting people to stay with loyal to their brand when they employ such atrocious sales people ?
It's unprofessional enough not to call back a customer after promising to do so but the way he spoke to me was appalling.
When the sales guy at Mercedes Shrewsbury sold me my car he said "Look Gary I don't want to just sell you this car, I want your next car to be a Mercedes".
Until recently I thought that was going to be the case but now I'm not so sure.
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