Had a car serviced at Wrightech. They were too busy to take it immediately and suggested I drop it off in a week which implied they were in demand and is in itself a positive sign. That said, one week post drop I'd had no feedback. I rang and was advised it required parts (which they'd not ordered nor of course informed me of). Cue another week until ready to collect.
When I came to collect, I noticed it was parked next to a hedge and impossible to get in and out of without opening the door onto and within it. That too is unacceptable.
I don't dispute capability, but keeping a customer informed and keeping the scratches off the paintwork is surely part of the service.