hawk20
MB Enthusiast
MOBILO-LIFE and MOBILO
There seems to be much confusion about Mobilo-Life and its replacement MOBILO. I hope this summary may help.
Subject to terms and conditions on servicing at an MB dealer, all cars with Mobilo-Life or more recently Mobilo are covered for 30 years from 1st registration for such things as breakdowns due to mechanical or electrical defects. In addition, there is Minor Mishaps cover for a broad array of problems including punctures (single puncture in some cases and multiple punctures in others), flat battery due to lights left on, wrong fuel, out of fuel, keys locked inside vehicle, keys lost or stolen, incorrect oil or coolant levels, and for some age brackets cover is given for Water ingress, Multiple flat tyres and Accidents/Vandalism.
My brother had two tyres slashed on a three year old A class. He needed to get to a golf match. He phoned Mobilo and they rushed him a hire car and while he was playing sent out a local tyre firm to replace the damaged tyres.
The first two years of Minor mishaps cover comes from the manufacturer; in the UK minor mishaps cover is topped up for a third year by MBUK.
Vehicles registered between 24 October 1998 to 31 December 2003
Period of unconditional cover: - 4 years (48 months) from initial registration. This includes minor mishaps cover.
Once the vehicle is 4 years old, it must be serviced in accordance with the manufacturer's instructions by a Mercedes-Benz Authorised Repairer to retain breakdown cover for a maximum of 30 years. If after year 4, the vehicle misses a service or a service is carried out outside the Mercedes-Benz network, MobiloLife does not apply and cannot be reinstated.
It is not possible to extend the length of cover for minor mishaps beyond the initial 4 years.
Water ingress, Multiple flat tyres and Accident/Vandalism are not covered for cars in this age bracket. Wrong fuel is not covered for cars registered after July 1st 2002 and before 31st December 2003.
Vehicles registered between 1st January 2004 to 31st March 2008
Period of unconditional cover: - 2 years (24 months) from initial registration
Once the vehicle reaches it's 3rd year, cover is renewed each time a scheduled service is carried out by a Mercedes-Benz Authorised Repairer and remains valid until the next service is due, for a maximum of 30 years. If a service is overdue or has been carried out outside the Mercedes-Benz network at the time of assistance, from the 3rd year, Mobilo does not apply. This can be reinstated by the completion of a Mercedes-Benz service.
3rd year is covered only by Additional Benefits (Top-up) for vehicles registered in the UK within the above dates, and if the service has continued to be carried out by a Mercedes-Benz Authorised Repairer. This includes the full list of minor mishaps cover which for this age group includes Water ingress, Multiple flat tyres and Accident/Vandalism.
So minor mishaps such as punctures are covered for three years subject to MB servicing after year two –BUT sadly IMO cannot be extended beyond three years.
Vehicles registered from 1 April 2008
Period of unconditional cover: - 4 years (48 months) from initial registration
For this age bracket –joy of joys – all the minor mishaps are covered for 30 years subject to MB servicing.
Once the vehicle reaches it's 5th year, Mobilo is renewed each time a scheduled service is carried out by a Mercedes-Benz Authorised Repairer and remains valid until the next service is due, for a maximum of 30 years. If a service is overdue or has been carried out outside the Mercedes-Benz network at the time of assistance, from the 5th year, Mobilo does not apply. This can be reinstated by the completion of a Mercedes-Benz service.
From 5th year, it is planned that cover can be renewed through a purchasable extension offer, which has yet to be determined or confirmed.
ALL AGE GROUPS get Roadside Assistance with minor repairs at location; Recovery to nearest MB Authorised Repairer; Vehicle delivery service within 25 miles of MB Authorised Repairer; Transport provision within 25 miles of MB Authorised Repairer; Replacement vehicle for 5 days (but 3 days for those registered after April 2008); train plane fares and hotel accommodation, and even repatriation if abroad when the breakdown occurs (see T’s and C’s).
There seems to be much confusion about Mobilo-Life and its replacement MOBILO. I hope this summary may help.
Subject to terms and conditions on servicing at an MB dealer, all cars with Mobilo-Life or more recently Mobilo are covered for 30 years from 1st registration for such things as breakdowns due to mechanical or electrical defects. In addition, there is Minor Mishaps cover for a broad array of problems including punctures (single puncture in some cases and multiple punctures in others), flat battery due to lights left on, wrong fuel, out of fuel, keys locked inside vehicle, keys lost or stolen, incorrect oil or coolant levels, and for some age brackets cover is given for Water ingress, Multiple flat tyres and Accidents/Vandalism.
My brother had two tyres slashed on a three year old A class. He needed to get to a golf match. He phoned Mobilo and they rushed him a hire car and while he was playing sent out a local tyre firm to replace the damaged tyres.
The first two years of Minor mishaps cover comes from the manufacturer; in the UK minor mishaps cover is topped up for a third year by MBUK.
Vehicles registered between 24 October 1998 to 31 December 2003
Period of unconditional cover: - 4 years (48 months) from initial registration. This includes minor mishaps cover.
Once the vehicle is 4 years old, it must be serviced in accordance with the manufacturer's instructions by a Mercedes-Benz Authorised Repairer to retain breakdown cover for a maximum of 30 years. If after year 4, the vehicle misses a service or a service is carried out outside the Mercedes-Benz network, MobiloLife does not apply and cannot be reinstated.
It is not possible to extend the length of cover for minor mishaps beyond the initial 4 years.
Water ingress, Multiple flat tyres and Accident/Vandalism are not covered for cars in this age bracket. Wrong fuel is not covered for cars registered after July 1st 2002 and before 31st December 2003.
Vehicles registered between 1st January 2004 to 31st March 2008
Period of unconditional cover: - 2 years (24 months) from initial registration
Once the vehicle reaches it's 3rd year, cover is renewed each time a scheduled service is carried out by a Mercedes-Benz Authorised Repairer and remains valid until the next service is due, for a maximum of 30 years. If a service is overdue or has been carried out outside the Mercedes-Benz network at the time of assistance, from the 3rd year, Mobilo does not apply. This can be reinstated by the completion of a Mercedes-Benz service.
3rd year is covered only by Additional Benefits (Top-up) for vehicles registered in the UK within the above dates, and if the service has continued to be carried out by a Mercedes-Benz Authorised Repairer. This includes the full list of minor mishaps cover which for this age group includes Water ingress, Multiple flat tyres and Accident/Vandalism.
So minor mishaps such as punctures are covered for three years subject to MB servicing after year two –BUT sadly IMO cannot be extended beyond three years.
Vehicles registered from 1 April 2008
Period of unconditional cover: - 4 years (48 months) from initial registration
For this age bracket –joy of joys – all the minor mishaps are covered for 30 years subject to MB servicing.
Once the vehicle reaches it's 5th year, Mobilo is renewed each time a scheduled service is carried out by a Mercedes-Benz Authorised Repairer and remains valid until the next service is due, for a maximum of 30 years. If a service is overdue or has been carried out outside the Mercedes-Benz network at the time of assistance, from the 5th year, Mobilo does not apply. This can be reinstated by the completion of a Mercedes-Benz service.
From 5th year, it is planned that cover can be renewed through a purchasable extension offer, which has yet to be determined or confirmed.
ALL AGE GROUPS get Roadside Assistance with minor repairs at location; Recovery to nearest MB Authorised Repairer; Vehicle delivery service within 25 miles of MB Authorised Repairer; Transport provision within 25 miles of MB Authorised Repairer; Replacement vehicle for 5 days (but 3 days for those registered after April 2008); train plane fares and hotel accommodation, and even repatriation if abroad when the breakdown occurs (see T’s and C’s).
