Navigation CD cannot be ejected on W220 2001

[sub_zero]

Hi marvel team,
my car is W220 ,when I try to eject the navigation CD,I hear some noise and the CD ejects half way then return back in,the navigation system is working fine,but I cannot eject the CD,could anyone tell me how to eject it?
Thanks in advance.
Sub_zero

 

[mark.t]

disk

When its nearly out turn off ignition and gently pull the disc to see if its free of the mechanism that holds it if not then it may need a trip to 1,the dealer or 2,a audio specialist..sorry I can't be more help good luck

 

[thejack]

Hi, the problem you have is very common on the comand. The disk ejection fault is due to the dirty that is sticked on the black rubber roller which is dedicated to pull in or eject the disk. If you have the right knowledge, you can disassemble the part and clean it. Use a clean cloth with alchool. Do not use aggressive solvents.
It is a very cheap job so don't be fooled by those who say that there are parts to be replaced.
If you want to do this job on your own, I can provide you a simple instruction in pdf.
Let me know and good luck.
Sorry for my poor English, I'm Italian.
Bye

 

[sub_zero]

Thanks thejack...

Hi Thejack,
thanks very much for your reply,I'd like to have more instructions on this job,so kindly please provide me with the details of this job(the .pdf file).
Thanks again,and pardon me for my English,am not English too

 

[thejack]

Ok, I'm gonna send you a file that is a bit large. If you have a mailbox where I can send it pls let me know what it is. If you don't have one, I would be pleased to provide you a GMail account for free. It's a google mail account where you can store up to 1 Giga of data.
So go ahead and let me know
Bye

 

[sub_zero]

Here is it thejack...

Thanks very much for your concern,I already have a gmail,it is:
mhdamer@gmail.com
Waiting for your mail.
P.S. : My colleagues here are suffering from the same problem,it is in CL500 too!!!!
regards
Mohammad