- Joined
- Oct 15, 2008
- Messages
- 2,817
- Car
- wme451 a124 r129 s211 r230
Having read this thread and all the responses it only brings me to one conclusion.
........
I think Nicks done nothing wrong here and the Fact that you've gone out of your way to vent your anger on a forum that contains Nick previous and future customer base is wrong...
The OP is not alone here, or elsewhere, and Nick has been given the ideal opportunity to elevate his business profile in a place where he caters for everyone's common interest.
Clearly lots of satisfied customers here, but quite a few disgruntled ones, and it seems to me that a lot of complaints could have been dealt with by better communications. When queries about delayed items are ignored (my experience), it is infuriating. If queries are answered, people tend to be understanding, even forgiving unless an item is needed urgently, but they still know they are being dealt with.
People hate indifference when spending money (or is it just me and perhaps the loonies?), so the Marmite/take it or leave it analogy polarises the attitude to any shortcomings that could be considered and perhaps improved upon, by sticking two fingers up, which is an opportunity wasted, imho.