Some years ago I was hit on the Wandsworth roundabout by an idiot who didn't understand what lane he needed to be in when going straight (a clue, it's not the one furthest to the right). It was an almandine 2.5-16 & there was light damage to the OS from the driver's door back.
In my naivety I insisted on using the local MB dealer's bodyshop, the first (& last) time I used an MB approved body shop. I took the car to the local dealer where a bloke in that dealership's uniform photographed the car, wrote some notes & came back to me a few days later with the quote.
I & the insurance co OK'ed it & the car went in for repair. Bodyshop wasn't at dealer's premises but a couple of miles away. Got the call, "car done, come & get it" so I troop along & was pretty much gobsmacked on arrival to see my car parked side on in the car park with the wing the original colour & the 2 doors & rear flank a very different shade of pink. I spotted this from about 75 yards away as I turned into their car park, it was that glaring. Rear bumper was misalligned by about an inch, some of the bodykit was glued on rather than using the clips MB designed for the job.
Asked the bodyshop if that was it & they said yes, that was as good as they could get it. I drove the car straight to the dealer & got the d. principal out to have a look.
Not that bad, should be pleased ins co had even bothered to fix an old 190 at all (he didn't know what a 2.5-16 was) & it was really nothing to do with him at all as the bodyshop was a separate business. I pointed out I'd I'd called his dealership for an estimate, had the estimate done at his dealership by an employee (who was there in the background while we had this discussion) in his dealership regalia. He repeated it was a separate business. I said if this isn't resolved today I was going legal & he was going with me.
Got a call that afty to bring the car back & they fixed it properly this time. Gave them back their Fiesta & never paid them for a parking ticket I collected.