Outlook Express acting up

Discussion in 'PC and I.T support/Advice posts' started by Ade B, Sep 4, 2008.

  1. Ade B

    Ade B Hardcore MB Enthusiast

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    Our OE is firing out emails with attachments but is not shifting them from the outbox to sent items. We have consequently been emailing everyone multiple copies of emails + attachments.

    Is this a simple case of archiving a bunch emails or ticking a box, or is something more sinister afoot?

    Advice much appreciated.

    TIA

    Ade
     
  2. portzy

    portzy Hardcore MB Enthusiast

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    A friend of mine had a very similar or maybe even same problem. There was something that they did which cured it but I dont know what it was, I can try to find out for you? may take a day or so though.

    Cheers.
    Portzy.
     
  3. Sp!ke

    Sp!ke Administrator Staff Member

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    Do you have Outlook bundled with your version of MS Office?

    If so, I'd be seriously tempted to just export the settings and data from OE to Outlook (its simple enough to do) and forget OE which is not a very good tool for email at all.

    Migrating over may be a lot quicker than diagnosing and fixing your problem.
     
  4. OP
    OP
    Ade B

    Ade B Hardcore MB Enthusiast

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    Thanks for rapid replies..

    We've just renewed our business broadband, but I can't see how this would affect anything. We have a copy of Outlook kicking about somewhere... might try and find it.

    The email is fine without attachments, and was working until yesterday when we (wait for it)




    installed the latest XP update... :rolleyes:

    Ade
     
    Last edited: Sep 4, 2008
  5. OP
    OP
    Ade B

    Ade B Hardcore MB Enthusiast

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    Anyone tried Mozilla Thunderbird?

    Ade
     
  6. Sp!ke

    Sp!ke Administrator Staff Member

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    Are you running ZonaAlarm or some other software firewall?

    If it was fine before the update, perhaps a system restore is your easiest option.
     
  7. MikeL

    MikeL Hardcore MB Enthusiast

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    This isn't as daft as it sounds - do the sent e-mails actually have an e-mail address attached to them.

    The above can occur if the e-mails are being sent via addresses stored in the address book - although the e-mail address is correct, it isn't being pulled to be used in the actual e-mail.

    So for example John Smith (e-mail Johnsmith@whatever.com) - but when you send to him, Outlook only sees the John Smith name and not the actual e-mail, therefore has nowhere to send it.

    This is harder to explain than it is to check!! (As you can tell)

    Mike
     
  8. OP
    OP
    Ade B

    Ade B Hardcore MB Enthusiast

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    Same problem with Thunderbird - BT business can't help as we are using a different host - waiting a call back from my techy.. seems to be a problem with the host not our system

    Ade
     
  9. Sp!ke

    Sp!ke Administrator Staff Member

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    If the mail is hosted by the ISP (like @btinternet.com), often you can only send mail if you are on a network provided by that ISP.

    You can receive OK but not send (emails would remai in Outbox). Just wondering if the change of provider or account type (maybe different IP range) has precluded you from sending.

    I assume you can still send using the web based front end rather than OE?
     
  10. rf065

    rf065 Hardcore MB Enthusiast

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    Thats explained my problem with Outlook Express, since moving from BT Internet to Sky, I can recieve but not send using Outlook Express, thanks.

    Russ
     
  11. hitenhirani

    hitenhirani Hardcore MB Enthusiast

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    the SMTP server you have set in your Account settings, will probably only allow connections from certain IP's (usually IP's owned by the ISP).
    If you have changed provider, your IP address has probably changed, and so you will not be able to relay mail through your old ISP's mail server.

    although, even if you change your settings to point to the new ISP's SMTP server, the email going out will be sent from .....@NEWISP.com on behalf of .....@OLDISP.com
    all dependant on how the new ISP has allowed mail relay.

    Best to get in touch with your new ISP, and get the settings for their SMTP server.

    If you dont mind me asking, who is your new ISP? maybe I can dig something up for you.
     
  12. bobby

    bobby Hardcore MB Enthusiast

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    In the same vein as Spike/ Hiten suggests, it sounds like your outgoing POP mail path is not setup correctly. Check all settings with new provider.
     
  13. OP
    OP
    Ade B

    Ade B Hardcore MB Enthusiast

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    Mozilla Thunderbird seems to have sorted things out which points the finger at an overloaded Outlook Express coupled with a Windows update and a renewal of service...

    Not too keen on the Thunderbird appearance though - its just like Outlook but with a finer type face...

    Thanks for all the input.

    Ade
     
  14. portzy

    portzy Hardcore MB Enthusiast

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    IT is not my strong point but this is what my friend did to cure the same problem, hope it helps?

    QUOTE:

    Open file WMUtil

    Run file

    if clear outbox is disabled click on CTR - Shift - ESC

    under processes find WINmail.exe and highlight

    Click End Process, clear outbox should appear

    Click on this box

    Portzy.
     

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