grober
MB Master
Does anyone see Mercedes doing this? Would it turn out be your worst nightmare ! The scope for imagined "meaningful exchanges" is almost infinite.
NEW ‘DIRECT RECEPTION' SYSTEM GIVES INSIGHT INTO THE MECHANICS OF AUDI
Pioneering new interactive audio visual system enables Audi customers to watch and communicate with Audi technicians as they work-- AudiDirect Reception system allowing customers to be more closely involved in work undertaken on their cars is currently being rolled out across Audi Centre network-- Technician wears ‘Audi Cam' which links to monitor in service reception, and communicates via two-way audio link---- Aim is to maximise ‘transparency' and instil even greater confidence by providing conclusive proof of problems in ‘real time'
Candid cameras will soon be focused on all Audi Centre service areas as part of a new Direct Reception initiative being rolled out across the network that will enable Audi customers to view in ‘real time', and communicate with, technicians as they carry out diagnosis and repair work.
From the comfort of the Audi Centre reception area customers will have direct audio visual access to their cars as they are worked on by technicians equipped with ‘Audi Cams' and two-way audio links. They will be free to talk to the technicians directly, and service advisors will be on hand to answer any questions that arise. The aim is to provide full exposure to the investigative and corrective work undertaken, maximising ‘transparency' and instilling even greater confidence not only in the legitimacy of each diagnosis but also the quality of workmanship demonstrated by Audi trained technicians.
Customer feedback from Direct Reception pilot schemes has been overwhelmingly positive, with all participants polled so far confirming that they would recommend the service to others.
Commenting on the new initiative, Director of Audi UK Jeremy Hicks said: "Service departments throughout the industry are often accused of baffling customers with science - by offering ours full exposure to the work undertaken on their cars, and the ability to talk through that work with the technician involved, our aim is to demystify the process as fully as possible. We want to ensure that everyone who entrusts their Audi to us for servicing and repairs knows exactly where they stand and exactly what to expect."

NEW ‘DIRECT RECEPTION' SYSTEM GIVES INSIGHT INTO THE MECHANICS OF AUDI
Pioneering new interactive audio visual system enables Audi customers to watch and communicate with Audi technicians as they work-- AudiDirect Reception system allowing customers to be more closely involved in work undertaken on their cars is currently being rolled out across Audi Centre network-- Technician wears ‘Audi Cam' which links to monitor in service reception, and communicates via two-way audio link---- Aim is to maximise ‘transparency' and instil even greater confidence by providing conclusive proof of problems in ‘real time'
Candid cameras will soon be focused on all Audi Centre service areas as part of a new Direct Reception initiative being rolled out across the network that will enable Audi customers to view in ‘real time', and communicate with, technicians as they carry out diagnosis and repair work.
From the comfort of the Audi Centre reception area customers will have direct audio visual access to their cars as they are worked on by technicians equipped with ‘Audi Cams' and two-way audio links. They will be free to talk to the technicians directly, and service advisors will be on hand to answer any questions that arise. The aim is to provide full exposure to the investigative and corrective work undertaken, maximising ‘transparency' and instilling even greater confidence not only in the legitimacy of each diagnosis but also the quality of workmanship demonstrated by Audi trained technicians.
Customer feedback from Direct Reception pilot schemes has been overwhelmingly positive, with all participants polled so far confirming that they would recommend the service to others.
Commenting on the new initiative, Director of Audi UK Jeremy Hicks said: "Service departments throughout the industry are often accused of baffling customers with science - by offering ours full exposure to the work undertaken on their cars, and the ability to talk through that work with the technician involved, our aim is to demystify the process as fully as possible. We want to ensure that everyone who entrusts their Audi to us for servicing and repairs knows exactly where they stand and exactly what to expect."