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Really Good Idea or Gimmick?

grober

MB Master
Joined
Jun 22, 2003
Messages
31,756
Location
Perth, Scotland
Car
W204 ESTATE
Does anyone see Mercedes doing this? Would it turn out be your worst nightmare ! The scope for imagined "meaningful exchanges" is almost infinite.:rolleyes:
NEW ‘DIRECT RECEPTION' SYSTEM GIVES INSIGHT INTO THE MECHANICS OF AUDI

Pioneering new interactive audio visual system enables Audi customers to watch and communicate with Audi technicians as they work-- AudiDirect Reception system allowing customers to be more closely involved in work undertaken on their cars is currently being rolled out across Audi Centre network-- Technician wears ‘Audi Cam' which links to monitor in service reception, and communicates via two-way audio link---- Aim is to maximise ‘transparency' and instil even greater confidence by providing conclusive proof of problems in ‘real time'
Candid cameras will soon be focused on all Audi Centre service areas as part of a new Direct Reception initiative being rolled out across the network that will enable Audi customers to view in ‘real time', and communicate with, technicians as they carry out diagnosis and repair work.
From the comfort of the Audi Centre reception area customers will have direct audio visual access to their cars as they are worked on by technicians equipped with ‘Audi Cams' and two-way audio links. They will be free to talk to the technicians directly, and service advisors will be on hand to answer any questions that arise. The aim is to provide full exposure to the investigative and corrective work undertaken, maximising ‘transparency' and instilling even greater confidence not only in the legitimacy of each diagnosis but also the quality of workmanship demonstrated by Audi trained technicians.
Customer feedback from Direct Reception pilot schemes has been overwhelmingly positive, with all participants polled so far confirming that they would recommend the service to others.
Commenting on the new initiative, Director of Audi UK Jeremy Hicks said: "Service departments throughout the industry are often accused of baffling customers with science - by offering ours full exposure to the work undertaken on their cars, and the ability to talk through that work with the technician involved, our aim is to demystify the process as fully as possible. We want to ensure that everyone who entrusts their Audi to us for servicing and repairs knows exactly where they stand and exactly what to expect."
 
From a geek motorist perspective, it sounds good.

From the poor mechanics view, I would imagine it would be a right PITA having your work constantly interrupted with dumb questions.
 
what are you doing??????????

errr im building your car,

oh ok...

lol @ stupid audi
 
The scope for comedic exchange is considerable.

STOP !STOP! why are hitting my car with that large hammer? Hello---hello--?

Excuse me ,you are the supervisor aren't you ? the mechanic doesn't seem to hear me----- Is his earpiece/mike functioning OK-- I can see his mouth moving but I'm getting no sound.

Yes Sir we've had a few teething problems with system- the profanities you heard earlier were interference picked from a passing taxi--- we do apologise---Kevin's earpiece got damaged last week after it fell into the oil recovery unit. Now although you can't hear what he's saying -you can see what he's doing--- oh would you believe it ---the pictures gone now- just as we were coming to the interesting bit with the blow torch--- would you like a nice cup of coffee instead? ;)
 
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On the positive side it could be the best HOW TO interactive instructional video ever!:dk:
 
AUDI have had their own TV channel on Sky for some time .

Why can't WE have one too ? OUR cars have more history than everyone else's and are more interesting !
 
It should sort the Semi Morons out from the Professionals. Too many idiots parade as Professional Mechanics when they would be far more suited to cleaning footpaths.

Bring it on MB, bring it on.
 
as we all know, most of the main dealer work is on cars whilst still under warranty.

the customer of new cars are usually company drivers and will have use of a loan car, so will not be sitting in reception to watch their company car being worked on.

If it was extended to being online then perhaps of some use as the driver can see from his work desk or his smart phone when in the field.
 
as we all know, most of the main dealer work is on cars whilst still under warranty.

the customer of new cars are usually company drivers and will have use of a loan car, so will not be sitting in reception to watch their company car being worked on.

If it was extended to being online then perhaps of some use as the driver can see from his work desk or his smart phone when in the field.

If you think the rational behind the scheme has some merit that's seriously good idea kth286 Maybe you should suggest this to AUDI ---- I'm not kidding. :thumb: Or perhaps its a chance for MB to go one better than their rivals-- are you listening Mr "MB Monitor" from Milton Keynes?;)
 

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