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Just wondered...has anyone pressed the red SOS button in their W205-S205...If you broke down and pressed it...What happens?
Red SOS button
- Thread starter ioweddie
- Start date
Other half pressed it by mistake; the car calls Mercedes call-centre and they ask what is needed. If they don’t get a response, then they notify the emergency services and give the car GPS location to them.
OP
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Thanks for the info...clever these Merc's
Ted
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Even cleverer.
Whatever country you are in, the call centre will respond in the language that your entertainment system is set to.
Whatever country you are in, the call centre will respond in the language that your entertainment system is set to.
My grandson's pressed it , oops ,
" no eveything is fine thank you."
" no eveything is fine thank you."
Just as well I don't have one, I tend to fiddle with the buttons when I'm driving
amar1uk
Member
yeah i was told not to press if you have broken down only for an actual mad accident or under threat lol
I think if you have an accident where the airbags are deployed; the car will automatically dial the Mercedes help centre and again if there is no response from the car occupants, the emergency services are called and car GPS position passed on.
D
Deleted member 113659
Guest
It’s a great system that one hopes will never be needed. Not exclusive to MB though. Our 2018 Mondeo had a virtually identical system in the same place.
Indeed not unique to MB. I know someone that had a shunt in a RangeRover Sport. The car dialled the emergency services and when the police showed up soon thereafter, he was found to be over the limit and lost his license…
Rubyred
Active Member
Sorry to be a bit dim, but how do the Mercedes people contact you once the button is pressed.
amar1uk
Member
Not sure it could be via the telephone system in the car
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My Hyundai has a big red SOS button on the roof switch panel, presumably it does the same.
They pick up the phone. Pressing the button calls them.
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You car has a mobile telephone SIM card in it
merc estate
MB Enthusiast
I pressed by mistake on my w205 searching for interior light when i first bought it, and it comes up on the screen do you want services yes or no, Phew i panicked you just turn the selection wheel on the centre console to No to cancel. Ha nearly needed them to cope with my panic. 
Rubyred
Active Member
So if you select YES you want services, what happens next. Do they phone the car through the in car system.
Do you need to have a blue tooth mobile phone connected, I don’t have such a thing. What happens?
Do you need to have a blue tooth mobile phone connected, I don’t have such a thing. What happens?
As mentioned above, the car has its own SIM. So pressing the button calls the help centre using the on-board SIM, the help centre pick up the phone and talk to the occupants of the car. As I understand it, if the emergency services are required, they make the call and pass on the GPS location.
Supernoodle
Active Member
Manufactures have been wanting to get cars online for years. That then opens the way up for gathering data from the vehicle remotely, over the air updates and push notifications.
Customers aren't likely to choose that as an option, so they lobby the EU with a great safety feature that requires every vehicle to be connected to the cloud. Bingo, that's the door opened.
At the moment data protection and privacy laws in Europe heavily restrict what the manufacturer can do with that connection, but I'm sure that'll change.
That being said, the SOS is a good feature and over the air updates will be good for the owners.
Customers aren't likely to choose that as an option, so they lobby the EU with a great safety feature that requires every vehicle to be connected to the cloud. Bingo, that's the door opened.
At the moment data protection and privacy laws in Europe heavily restrict what the manufacturer can do with that connection, but I'm sure that'll change.
That being said, the SOS is a good feature and over the air updates will be good for the owners.
Rubyred
Active Member
Thanks for the explanation chaps, hope I never need it.
