Matt32AMG
Active Member
- Joined
- Mar 30, 2007
- Messages
- 667
- Location
- Dorset UK
- Car
- June 2002 SLK32///AMG. OCT 2007 CLK350 AMG Sport Convertible.
I'm currently arguing the toss with MBUK customer services regarding the heated seat I'm facing having to replace. To date I have had the heated backrest on the driver’s seat replaced, and with the latest repair to the passenger seat pending, it will make six heated seat squabs replaced in total, (To do this, they have to replace the seat covers as the heater element is stitched in to it), fitted on my SLK32AMG.
I recently had the driver’s side replaced with MB contributing half the cost early February of this year. I paid the other £300 ($588.75 US). Anyway not three weeks later my wife tells me the passenger seat is now not working. On taking it to the dealership for checking, they confirm it needs replacement.
Clearly there is a quality/design issue with the seats; therefore I’m arguing that they are not fit for purpose. My car I‘ve had from new has covered 26,000 miles registered June 2002. The other piece of information is that the seat squab was last replaced on the passenger seat April 2004, but that said has hardly ever been sat in, and the heater function maybe used a dozen times in total. The seat is in show room condition with no sign whatsoever of any ware, or that it had ever been sat in or used. I’d defy anyone to tell the difference between it and the new one I’ve just had fitted to the driver's seat last month.
My point is this:
If this was the sixth or seventh water pump, or motor, or the sixth supercharger requiring replacement having only covered 26,000 miles, questions would without doubt be raised in respect of build quality and design.
So my questions are as follows:
1) I know other people have had issues with the AMG seats, but how many SLK32 owners out there have had this experience?
2) How many seat covers were replaced before you gave up fixing them or opting to do what a fellow member did on his car, by fitting another element under the existing seat cover. (I think off a slk320 or a 230 seat which is available as a separate item)
3) Do you think it reasonable that I should be asked to pay for yet another repair on the seats, taking all into consideration?
MB again has so far said they will contribute the same amount as before, (£300), as a good will gesture all parts will be covered by a two year warranty).
I recently had the driver’s side replaced with MB contributing half the cost early February of this year. I paid the other £300 ($588.75 US). Anyway not three weeks later my wife tells me the passenger seat is now not working. On taking it to the dealership for checking, they confirm it needs replacement.
Clearly there is a quality/design issue with the seats; therefore I’m arguing that they are not fit for purpose. My car I‘ve had from new has covered 26,000 miles registered June 2002. The other piece of information is that the seat squab was last replaced on the passenger seat April 2004, but that said has hardly ever been sat in, and the heater function maybe used a dozen times in total. The seat is in show room condition with no sign whatsoever of any ware, or that it had ever been sat in or used. I’d defy anyone to tell the difference between it and the new one I’ve just had fitted to the driver's seat last month.
My point is this:
If this was the sixth or seventh water pump, or motor, or the sixth supercharger requiring replacement having only covered 26,000 miles, questions would without doubt be raised in respect of build quality and design.
So my questions are as follows:
1) I know other people have had issues with the AMG seats, but how many SLK32 owners out there have had this experience?
2) How many seat covers were replaced before you gave up fixing them or opting to do what a fellow member did on his car, by fitting another element under the existing seat cover. (I think off a slk320 or a 230 seat which is available as a separate item)
3) Do you think it reasonable that I should be asked to pay for yet another repair on the seats, taking all into consideration?
MB again has so far said they will contribute the same amount as before, (£300), as a good will gesture all parts will be covered by a two year warranty).
Passenger side gets used less obviously. WHile I'm only fairly titchy "he" was a big bloke. Not a regular driver orpassenger in Edna but there nonetheless and as I said not a jot of a problem.
