Voice Command option on the steering wheel to make a phone call only asks for Sat Nav instruction 2014 C Class can anybody advise please

[Challenger2]

2014 C Class
Voice Command option on the steering wheel to make a phone call only asks for Sat Nav instruction can anybody advise please

 

[DSM10000]

Have you paired your mobile 'phone to the car and you can see the contacts listed?

 

[Headhurts]

Have you tried different wording?

For instance on my 2016 E350 it would not accept ‘telephone John Smith’ you had to say call ‘John Smith’ my MBUX system is much better.

Robin