I found them to be excellent to deal with. The sales guy was very friendly and knowledgeable and even though I called them late Friday afternoon (their time) he said he would get this straight through the warehouse to catch the last courrier before the weekend. It's nice not to get the usual 'too late for today mate' line. It arrived at my door on Tuesday. The only thing I haven't decided yet is whether it's worth returning the old strutt for the $100 deposit return. I've boxed it up and when I can get down to the post office to get a qoute to see if it's worth returning or not. Overall, the part seems excellent and I would definitely use them again. I'll note on here the postage back to US for people to factor in whether they will get any deposit back or not.